Cafe Supervisor

Description

Summary: The Café Supervisor oversees daily café operations, leading a team to ensure top-tier customer service and operational excellence, acting as a key link between management and front-line staff. Highlights: 1. Lead and motivate café staff, fostering a positive work environment. 2. Deliver exceptional guest experiences and build customer loyalty. 3. Oversee daily operations, ensuring quality and compliance. **Job Title:** Café Supervisor **Reports To:** General Manager / Restaurant Manager **Job Summary:** The Café Supervisor is responsible for overseeing all aspects of daily café operations. This is a "working supervisor" role, requiring you to lead by example, manage and motivate the team, ensure top\-tier customer service, and maintain operational excellence. You will be the key link between the management team and the front\-line staff, ensuring the café runs efficiently and profitably from open to close . **Key Responsibilities** **1\. Team Leadership and Supervision** * Supervise, motivate, and coordinate the daily activities of café staff, including baristas, servers, and support staff . * Assist with hiring, onboarding, and training new team members on café procedures, customer service standards, and hygiene practices . * Assign tasks and monitor staff throughout their shifts to ensure performance standards are met and operations run smoothly . * Provide on\-the\-spot coaching and constructive feedback to support staff development and address performance issues . * Create a positive and supportive work environment, fostering a strong team culture . **2\. Guest Experience** * Create a warm, welcoming environment for every guest and lead by example in providing exceptional customer service . * Handle guest inquiries, feedback, and complaints quickly, calmly, and professionally . * Build relationships with regulars and help grow customer loyalty through excellent service . **3\. Daily Operations Management** * Oversee the daily operations of the café, including opening, mid\-shift, and closing duties . * Ensure all food and beverages are prepared to quality and presentation standards and served in a timely manner . * Maintain a clean, organized, and well\-stocked café workspace, including service areas, the coffee bar, and dining spaces . * Manage the flow of service, delegating tasks to ensure smooth transitions between shifts . * Ensure compliance with all health, safety, and food hygiene regulations . * Be a responsible key holder for opening and/or closing the café . **4\. Inventory and Financial Management** * Monitor inventory levels of food, beverages, and supplies; conduct regular stock checks and place orders to prevent shortages . * Manage FOH (Front of House) café inventory and operational costs, minimizing wastage . * Oversee cash handling procedures, including balancing tills, reconciling sales reports, and managing daily cash deposits . * Maintain updated records of daily, weekly, and monthly revenues and expenses . **Qualifications and Requirements** **Experience:** * Proven experience in a supervisory or leadership role, preferably in a café, restaurant, or retail setting . * Previous experience as a barista with strong coffee knowledge (espresso machine operation, drink builds, dialing in) is highly preferred . **Skills and Attributes:** * Strong leadership, communication, and interpersonal skills . * Excellent organizational and time\-management skills with a high attention to detail . * Ability to make quick decisions and problem\-solve in a fast\-paced, high\-stress environment . * Customer service orientation and passion for creating a positive guest experience . * Basic financial skills, including cash handling and inventory management . * Proficiency with Point of Sale (POS) systems and basic computer skills . * Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays . * Food safety and health \& hygiene certification (e.g., Smart Serve) or willingness to obtain Pay: QAR3,013\.46 \- QAR9,625\.79 per month Work Location: In person