Call Centre Agent

Description

Summary: Seeking a professional and customer-focused Hindi/Urdu Speaker Call Center Agent to handle customer inquiries and ensure high satisfaction. Highlights: 1. Handle inbound and outbound calls professionally and efficiently 2. Resolve customer complaints and concerns in a timely manner 3. Excellent communication and interpersonal skills Call Center Agent Hindi/ Urdu Speaker **Job Title:** Call Center Agent – Hindi/ Urdu Speaker **Job Type:** Full\-Time Job Summary We are seeking a professional and customer\-focused **Hindi/ Urdu Speaker Call Center Agent** to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, provide accurate information, and ensure a high level of customer satisfaction. Strong communication skills in both **Hindi/ Urdu and English** are essential. Key Responsibilities * Handle inbound and outbound customer calls professionally and efficiently * Respond to customer inquiries and provide accurate information regarding products and services * Resolve customer complaints and concerns in a timely manner * Maintain accurate records of customer interactions and transactions * Follow company procedures and service standards * Escalate complex issues to the appropriate department when necessary * Meet performance targets, including response time, call quality, and customer satisfaction * Maintain confidentiality of customer information Requirements * Fluent in **Hindi/ Urdu and English** * Previous experience in a call center or customer service role is preferred * Excellent communication and interpersonal skills * Strong problem\-solving and customer\-handling abilities * Basic computer knowledge and familiarity with call center systems * Ability to work under pressure and manage multiple tasks * Flexible to work shifts, weekends, or holidays if required Preferred Qualifications * Experience in customer support, telesales, or contact center operations * Positive attitude and strong teamwork skills Benefits * Accommodation, Transportation * Competitive salary * Training and career growth opportunities * Supportive work environment Job Type: Full\-time Pay: Up to QAR2,000\.00 per month Application Question(s): * Are you fluent in speaking T agalog and able to communicate professionally with customers? Work Location: In person