Sales Manager

Description

Summary: This role involves managing all aspects of campaign operations, client relationships, and sales processes, focusing on strategic partnerships. Highlights: 1. Oversee end-to-end campaign management and client relationships 2. Drive sales targets through strategic sponsor relationship management 3. Opportunity to work in a dynamic financial services environment ### **General Information** **Location** Doha, Qatar Working Schedule Full\-Time Work Arrangement Hybrid Relocation Assistance Available Yes Posted Date 30\-Jun\-2026 Job ID 18494 ### **Description and Requirements** **THE ROLE:** Campaign Manager will be the one point contact between Partner \& MetLife. He / she will oversee all aspects of day to day management and ongoing coordination. They are also responsible for creating and managing campaign budget and have good interpersonal \& organizational skills * Critical Performance Criteria – End to End campaign management * Where do they Sit in the Organization – One point of contact between MetLife \& Sponsor **Key Relationships:** Reports to: Sr. Sales Manager Key Relationships: Non PPA Partnerships Other Key Stakeholders: Gulf \& EMEA Team **Key Responsibilities:** * Core Expertise in Operations, Vendor Management, Client Relationship \& end to end sales process * Campaign Planning + Customer Segmentation + Product Sequencing + Persistency * Forecasting, Planning \& managing current \& future campaigns * Campaign Profitability / P\&L management **Other Responsibilities:** * Manage all DM campaigns operating through bank call centers * Daily Reporting. * Reports to be sent in the approved template * Correctness to be ensured * Handle \& resolve escalations from call center agents, TL’s and customers. * Provide On Job training for agents and ensure they are competent enough in delivering sales numbers. * Monitor random calls to improve call quality and keep service quality levels up to MetLife Standards. * Provide escalation Metrics for customer complaints and maintain TAT’s. * Proactively act in facilitating sales, service, operations efficiency and customer satisfaction. * Work closely with partners to ensure smooth \& seamless operations process. * Salesforce engagement * Sales Contest * Training **CANDIDATE QUALIFICATIONS:** **Business Knowledge/Technical Skills:** * Strong campaign management background with the below credentials * Banking / Insurance background * Extensive experience in driving and motivating team to achieve targets with strong negotiation skills * Client Relationship * Campaign Management * Strong Interpersonal Skills * Manage sponsor relationship strategically based on business requirements + Strong insight of financial industry, should be able to interpret and prepare strategic presentations + Set bold aspirations and clear vision for relationship + Set and execute a sponsor relationship strategy that defines which issues to focus \& which opportunities to pursue + Ensure financial success \& monitor quality + 5\-10 years of experience with insurance \& banking industry. + Candidate to be a graduate or post\-graduate **Leadership Competencies:** * **Thinks Strategically –** Sets goals \& direction aligned to the company’s strategy, predict future and plan accordingly. * **Motivates People** – Motivate people at all levels through continuous engagement strategies. * **Explicit communication skills** \- Effective communication skills which will help to have a clear understanding of the strategies and the deliverables. * **Seizes Opportunity** \- Seeks new opportunities /new segments and ways to create a perennial source for business generation. * **Focuses on Customers** \- Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage. * **Drives Results** \- Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards. **Benefits We Offer** Our Gulf benefits address holistic well\-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan, an Employee Assistance Program (EAP), and other digital mental health programs. You’ll get the support you need through every stage of life with various leave policies, be able to participate in volunteering events (for which you’re able to use Volunteer Time Off), have ample learning and growth opportunities, and more. **About MetLife** Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple \- to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values \- Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead \- we’re inspired to transform the next century in financial services. At MetLife, it’s \#AllTogetherPossible. Join us!