Ticketing Officer

Description

Summary: The role involves processing employee flight requests, coordinating with travel providers, maintaining records, and providing comprehensive HR administrative and travel support. Highlights: 1. Opportunity to coordinate travel logistics with airlines and agencies 2. Engage in critical HR administrative and record management functions 3. Apply expertise in airline ticketing and travel operations **Key Responsibilities** * Process employee flight ticket requests in line with company policies and approved entitlements. * Coordinate with airlines and travel agencies for ticket bookings, cancellations, rebookings, refunds, and travel amendments. * Verify employee travel eligibility and obtain required approvals before issuing tickets. * Prepare and distribute travel itineraries, e\-tickets, and related travel communications. * Maintain accurate records of travel bookings, costs, refunds, and employee travel history. * Update and maintain employee records in the HRMS and personnel files. * Coordinate with the Finance Department on ticket deductions, reimbursements, travel\-related payments, and bank reconciliations. * Provide HR administrative support, including employee documentation and record management. * Respond to employee inquiries related to travel and HR services. * Coordinate with internal departments to ensure timely processing of vacation travel requests and support smooth HR operations. * Perform other HR and administrative duties as assigned by the department **Required Qualification:** * Bachelor’s degree or Diploma in Travel \& Tourism, Hospitality, or a related field. * Minimum **3–4 years of experience** in airline ticketing or travel agency operations. * Strong knowledge of airline fares, routing, reservations, and ticketing processes. * Excellent communication skills in English . * Strong customer service and problem\-solving skills. * Ability to work under pressure and handle multiple bookings simultaneously. * Good computer skills, including Microsoft Office applications. * Good Knowledge in ERP \& HR Systems Pay: QAR4,000\.00 \- QAR4,500\.00 per month Work Location: In person