**Job Summary** Parkview Pet Center is hiring **two Night Shift Receptionists** to support our 24/7 client communication and delivery operations. This role is **non\-medical** and focuses on customer service, call handling, online order management, and emergency escalation following clinic protocols. You will act as the clinic’s **night support agent**, ensuring clients receive fast, clear communication even when the clinic is closed. This position requires excellent communication skills, fast response behavior, and the ability to work independently at night. **Work Schedule \& Rota** * **Night shift hours:** 9:00 PM to 8:00 AM * **Rota:** 7 nights on / 7 nights off (alternating weeks) * You will work one full week of night shifts, followed by one full week off. * This rota requires reliability and the ability to manage workload independently during quiet hours. **Key Responsibilities** **Customer Communication** * Answer incoming phone calls and WhatsApp messages promptly. * Always inform clients that the clinic is closed and you are the **night support team**. * Gather client information, schedule appointments, and send confirmations. * Provide basic guidance according to scripts (no medical advice). **Online Delivery Management** * Handle delivery orders on Talabat, Snoonu, and Rafeeq. * Accept, prepare, and manage pickup orders. * Update item availability and follow platform procedures. * Coordinate with day staff to ensure accurate stock lists. **Emergency Call Escalation** * Follow scripted triage questions to identify real emergencies. * Escalate urgent cases to the on\-call veterinarian according to protocol. * Document all emergency\-related interactions for the morning team. **Administrative Tasks** * Maintain accurate night logs and handover notes. * Record bookings, order activity, and pending issues for the day team. * Keep communication consistent, professional, and organized. **Requirements** * Fluent English (Arabic ability preferred). * Strong communication and customer service skills. * Confidence in answering calls, handling WhatsApp messages, and following scripts. * Ability to work night shifts independently. * Familiarity with delivery apps (Talabat, Snoonu, Rafeeq) is an advantage. * Basic computer skills and comfort with apps and digital workflows. * Reliability, punctuality, and attention to detail are essential. **What We Offer** * Stable long\-term night\-shift role. * Professional training on communication, delivery platforms, and emergency triage. * Supportive, structured onboarding and continuous development. * Rotation that provides a full week of rest after each working week. **How to Apply** Please submit your CV through Indeed. Shortlisted candidates will be contacted for interviews and communication skill assessments. Job Type: Full\-time Pay: QAR4,500\.00 \- QAR5,500\.00 per month Application Question(s): * Are you able to work a night shift schedule from 9:00 PM to 8:00 AM on a 7\-days\-on / 7\-days\-off rotating basis? * Do you have experience working with retail or delivery platforms such as Talabat, Snoonu, Rafeeq, Uber Eats, Deliveroo, or similar order\-management systems? * Do you have experience handling appointments or scheduling in a customer service, clinic, salon, or similar environment? Experience: * Customer Service: 3 years (Required)