Customer Service Manager

Description

Summary: The Customer Service Manager serves as the dedicated point of contact for clients, ensuring a professional service experience through communication, issue resolution, and internal coordination. Highlights: 1. Single point of contact for a portfolio, ensuring consistent service. 2. Focuses on client communication and maintaining high satisfaction. 3. Required experience in CRM and Salesforce systems. The Customer Service Manager acts as the **single point of contact** for a portfolio, ensuring a smooth, consistent, and professional service experience. The role focuses on client communication, issue resolution, coordination of requests across internal teams, and maintaining high satisfaction levels. **Key Responsibilities** · Serve as the dedicated contact for assigned clients. · Manage inquiries, requests, and concerns with timely follow\-up. · Coordinate client needs internally and ensure proper execution. · Provide regular updates and maintain accurate client records. · Handle issue resolution and escalate when needed. · Support client retention through proactive communication. **Qualifications** * Bachelor’s degree in Business, Real Estate, Hospitality, or related field. * 3–5 years’ customer service experience, including 2\+ years in a supervisory/managerial role. * **Experience in CRM and Salesforce systems is required.** * Real estate industry experience is an advantage. * Strong communication, problem\-solving, and leadership skills. * Professional, reliable, and client\-focused **Key Competencies** * Customer Focus * Team Leadership * Conflict Resolution * CRM \& Salesforce Proficiency * Process Improvement * Time Management Job Types: Full\-time, Permanent