Executive-Sales

Description

Job Summary: Answer calls, handle guest requests and resolve guest issues using sales techniques and promoting the Marriott brand image. Key Responsibilities: 1. Resolve guest calls and requests using sales techniques 2. Promote the brand image and process reservations 3. Maintain positive working relationships and support the team **Additional Information** **Job Number**26112274 **Job Category**Sales \& Marketing **Location**Salwa Road, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Contact the appropriate person or department (e.g., Sales, Data Administration, Accounting) as needed to resolve guest calls, requests, or issues. Use sales techniques that optimize revenue while maintaining loyalty of existing Marriott guests, including the “sell the best” technique. Determine and provide guest gifts as appreciation for being our customers (e.g., reward points, show tickets, gift certificates). Promote brand image awareness both internally and externally. Process requests to cancel Marriott Rewards program points. Process all room reservations, requests, changes, and cancellations received by phone, fax, or email. Enter Marriott Rewards program information using the appropriate software when taking guest reservations. Handle, log, and process all guest calls, requests, questions, or concerns. Perform general office tasks to support Sales and Marketing (e.g., filing, sending emails, transcribing information, sending faxes). Assist management with employee training and motivation; serve as a role model. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them, expressing genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; and answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to other employees’ concerns. Monitor others’ performance to ensure compliance with expectations and quality standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience:At least 2 years of relevant work experience. Supervisory experience:Supervisory experience is not required. License or certification:None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they become the best version of themselves. To achieve our mission of becoming the leading wellness brand in the hospitality industry, we need passionate and committed employees to bring our brand’s unique programs to life. We want our employees to embrace their own wellness practices both inside and outside the hotel. You are the ideal Westin candidate if you are passionate, active, proud of how you maintain your well-being, and also optimistic and adventurous. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll join** an incredible global team, and **you’ll become** your best self.