Executive-Sales

Description

Position Summary: This position focuses on guest interaction, revenue optimization through sales techniques, and reservation and request management to maintain customer loyalty. Key Highlights: 1. Guest interaction and issue resolution 2. Revenue optimization and customer loyalty maintenance 3. Reservation management and support for sales and marketing **Additional Information** **Job Number**26112341 **Job Category**Sales \& Marketing **Location**Salwa Road, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Contact the appropriate person or department (e.g., Sales, Data Administration, Accounting) as needed to resolve guest calls, requests, or issues. Apply sales techniques that optimize revenue while maintaining existing guest loyalty to Marriott, including the “sell the best” technique. Determine and award guest gifts as appreciation for being our customers (e.g., reward points, show tickets, gift certificates). Promote brand image awareness both internally and externally. Process requests to cancel Marriott Rewards program points. Process all room reservations, requests, changes, and cancellations received by phone, fax, or email. Enter Marriott Rewards program information into the appropriate software when taking guest reservations. Handle, log, and process all guest calls, requests, questions, or concerns. Perform general office tasks to support Sales and Marketing (e.g., filing, sending emails, transcribing information, sending faxes). Assist management in training and motivating employees; serve as a role model. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them, expressing genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen to and respond appropriately to other employees’ concerns. Supervise others’ performance to ensure compliance with expectations and quality standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place unassisted objects weighing 10 pounds or less. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience:At least 2 years of relevant work experience. Supervisory experience:Supervisory experience is not required. License or certification:None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they become the best version of themselves. To achieve our mission of becoming the leading wellness brand in the hospitality industry, we need passionate and committed employees to bring our brand’s unique programs to life. We want our employees to embrace their own wellness practices both inside and outside the hotel. You are the ideal Westin candidate if you are passionate, active, proud of how you maintain your well-being, and also optimistic and adventurous. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll join** an incredible global team, and **you’ll become** your best self.