IT Support Specialist

Description

Summary: We are seeking a detail-oriented and customer-focused IT Support Specialist to be the first point of contact for internal technical issues, ensuring optimal performance and user satisfaction. Highlights: 1. First point of contact for internal technical issues 2. Install, configure, and troubleshoot hardware and software 3. Focus on optimal performance and user satisfaction **Job Title:** IT Support Specialist **Reports To:** IT Manager / Director of Technology **Employment Type:** Full\-Time / Exempt **Job Summary:** We are looking for a detail\-oriented and customer\-focused IT Support Specialist to join our technology team. In this role, you will be the first point of contact for internal employees experiencing technical issues. You will be responsible for installing, configuring, and troubleshooting hardware and software to ensure optimal performance and user satisfaction. **Key Responsibilities:** * **Help Desk Support:** Serve as the primary contact for incoming support tickets and phone calls regarding hardware, software, and network issues. * **Hardware Management:** Image, deploy, and maintain desktops, laptops, and mobile devices (Windows, macOS, iOS/Android). * **Software Support:** Troubleshoot Microsoft 365 (Outlook, Teams, SharePoint), VPN connectivity, and third\-party business applications. * **User Management:** Administer user accounts, permissions, and access rights in Active Directory / Azure AD. * **Network Support:** Perform basic network troubleshooting (TCP/IP, DNS, DHCP, Wi\-Fi) and assist with printer/copier maintenance. * **Asset Management:** Maintain an accurate inventory of IT equipment and software licenses. * **Documentation:** Create and update knowledge base articles and IT procedural documentation for end\-users. * **Onboarding/Offboarding:** Set up new hire workstations and manage equipment retrieval for departing employees. **Required Qualifications:** * **Education:** Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). * **Experience:** 2–4 years of experience in an IT support/helpdesk role. * **Certifications:** CompTIA A\+, Network\+, or Microsoft Modern Desktop Administrator Associate preferred. * **Technical Skills:** * Proficiency in Windows 10/11 and macOS environments. * Experience with Microsoft 365 administration and Active Directory. * Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow). * Understanding of basic networking concepts. **Soft Skills:** * Excellent verbal and written communication skills. * Strong problem\-solving abilities and patience when dealing with non\-technical users. * Ability to prioritize tasks in a fast\-paced environment. **Compensation \& Benefits:** * Competitive salary based on experience. * Health, Dental, and Vision insurance. * 401(k) with company match. * Paid time off and professional development stipends. Pay: QAR161,700\.99 \- QAR742,656\.52 per year Work Location: In person