Sales Agent (Merchant Acquiring)

Description

Summary: Seeking a Sales Agent (Merchant Acquiring) to capitalize on sales efforts, ensure consistent customer service, and achieve sales targets. Highlights: 1. Capitalize on merchant acquiring sales efforts 2. Ensure consistent customer service experience 3. Achieve sales targets and contribute to process improvement Hiring **Sales Agent (Merchant Acquiring)** **Key Responsibilities:** * Capitalize on Merchants Acquiring sales efforts based on the merchant profiles/needs, in close coordination with the respective internal stakeholders. * Promptly solve / route complex merchants’ feedback/complaints / disputes/ other actionable data to the relevant internal/external stakeholders for timey resolution and in maximizing satisfaction. * Ensure delivery of consistent customer service experience / service delivery to the assigned merchants, within the parameters set by the Bank. * Provide necessary support in surveys and customer/prospect visits / other viable means to ascertain needs on value proposition, requirements, and gaps in the respective market segment in terms of the product assigned. * Engage in continuous monitoring /identification / analysis / reporting of competitive insights for leveraging the sales channel opportunities/ business enhancement efforts. * Prepare data for MIS reports, business reviews and market analysis purposes * Achieve sales targets pertaining to Merchants Acquiring, ensuring all performance standards are met, in terms of the business targets, controls, compliance, and quality standards. * Contribute towards process streamlining / improvement, and quality enhancement initiatives across the section, to enhance service delivery and experience. Assist in the implementation of efficient client retention / anti\-attrition strategies, in support of the sales efforts targeted at merchant client segment. **Requirements:** * Minimum 3 years of experience in similar role in Qatar * Bachelor's degree or equivalent. Application Question(s): * What is your notice period? * What is your current salary? * What is your expected salary? Work Location: In person