Customer Service Representative

Description

Summary: Join our team as a friendly, solution-oriented Customer Service Representative to provide a seamless and positive experience for our customers across multiple communication channels. Highlights: 1. Be the voice of our brand, ensuring positive customer experiences 2. Handle inquiries, resolve issues, and provide product knowledge 3. Collaborate and escalate issues to management **Job Title:** Customer Service Representative **Department:** Customer Experience **Reports To:** Customer Service Manager **Employment Type:** Full\-Time / Part\-Time **Role Summary:** We are looking for a friendly, solution\-oriented Customer Service Representative to join our team. In this role, you will be the voice of our brand, responsible for ensuring our customers have a seamless and positive experience. You will handle inquiries, resolve issues, and provide product knowledge across multiple communication channels. **Key Responsibilities:** * Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. * Troubleshoot and resolve customer complaints, product issues, and order discrepancies. * Process orders, returns, exchanges, and refunds accurately within our CRM system. * Educate customers on product features, pricing, and promotions to drive satisfaction. * Document all customer interactions and feedback to help improve internal processes. * Collaborate with the logistics and warehouse teams to resolve shipping delays or damages. * Identify and escalate priority issues or recurring complaints to management. **Qualifications \& Skills:** * **Experience:** 1\+ years of experience in customer service, retail, or a hospitality role. * **Communication:** Excellent verbal and written communication skills; active listening abilities. * **Tech Savvy:** Proficiency with Microsoft Office (Word, Excel) and G\-Suite. Experience with CRM software (e.g., Zendesk, Salesforce, HubSpot) is a plus. * **Problem Solving:** Ability to de\-escalate tense situations and think on your feet. * **Empathy:** A genuine desire to help people and understand their needs. * **Schedule:** Ability to work a flexible schedule, including weekends or evenings as required. **We Offer:** * Competitive hourly wage/salary \+ performance bonuses. * Health, Dental, and Vision insurance. * Paid time off (PTO) and holiday pay. * Employee discounts on products/services. * Opportunities for career advancement. Pay: QAR2,243\.81 \- QAR6,159\.51 per month Work Location: In person