IT Support Technician

Description

Summary: An IT Support Technician provides technical support, installs and maintains hardware/software, and troubleshoots issues to ensure efficient technology operation and minimize downtime. Highlights: 1. Provide first-line technical support via various channels 2. Install, configure, and maintain IT hardware and software 3. Troubleshoot and resolve a wide range of technical issues An **IT Support Technician** is responsible for providing technical support to employees or customers by installing, maintaining, and troubleshooting computer hardware, software, networks, and other IT systems. They ensure that technology operates efficiently and help resolve technical issues quickly to minimize downtime. Key Responsibilities * Provide first\-line technical support via phone, email, remote access, or in person. * Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and peripherals. * Troubleshoot hardware, software, operating system, and network connectivity issues. * Set up and manage user accounts, passwords, and access permissions. * Install software updates, security patches, and antivirus programs. * Diagnose and resolve issues related to Windows, Microsoft Office, email, and common business applications. * Assist with network equipment such as routers, switches, and Wi\-Fi access points. * Document support requests, resolutions, and IT assets using a ticketing system. * Perform routine maintenance, system backups, and equipment upgrades. * Escalate complex technical issues to senior IT staff when necessary. * Educate users on basic IT best practices and cybersecurity awareness. * Ensure compliance with company IT policies and data security standards. Required Skills * Strong troubleshooting and problem\-solving abilities. * Knowledge of Windows operating systems and Microsoft Office 365\. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi\-Fi). * Familiarity with Active Directory, user account management, and remote desktop tools. * Good communication and customer service skills. * Ability to prioritize tasks and work under pressure. * Strong organizational and documentation skills. * Ability to work independently and as part of a team. Qualifications * Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred). * Industry certifications such as CompTIA A\+, Network\+, Microsoft, or ITIL are an advantage. * Previous experience in an IT support or help desk role is preferred but not always required for entry\-level positions. Pay: QAR46,000\.00 \- QAR55,000\.00 per year Work Location: In person