CUSTOMER SERVICE REPRESENTATIVE

Description

Summary: Seeking a dedicated Customer Service Representative to handle customer inquiries, provide information, and ensure high customer satisfaction. Highlights: 1. Handle customer inquiries through various channels 2. Maintain professionalism and strong product knowledge 3. Opportunity for training, development, and career growth **Job Title: Customer Service Representative** **Location:** Qatar **Employment Type:** Full\-Time **Job Description:** We are seeking a dedicated and customer\-focused **Customer Service Representative** to join our team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, and ensuring a high level of customer satisfaction in line with company standards and KPIs. **Key Responsibilities:** * Handle customer inquiries related to various services through multiple channels (face\-to\-face, telephone, email, etc.) within the defined time frame. * Accurately capture customer information and update records in the CRM system. * Demonstrate strong product and service knowledge to effectively address customer needs. * Maintain a high level of professionalism while interacting with customers. * Identify and troubleshoot issues related to new and existing services. * Ensure quality performance by adhering to company standards and guidelines. * Meet assigned targets, commitments, and deadlines. * Maintain strict confidentiality of customer and client information. * Attend training sessions as required. * Follow instructions from QA, Team Leaders, and Management. * Perform any additional duties as assigned. **Requirements:** * Bilingual proficiency in **English and Arabic**. * Strong communication and interpersonal (soft) skills. * Good knowledge of Microsoft Windows and basic computer applications. * Excellent verbal and written communication skills with professional phone etiquette. * Customer\-oriented mindset with the ability to work as part of a team. * Ability to work under pressure in a fast\-paced environment. * Flexibility to work on a rotational shift basis. **What We Offer:** * Competitive salary package * Professional work environment * Training and development opportunities * Career growth prospects. **PLEASE SEND YOUR CVS AT 77708191\.** Work Location: In person