IT Support Specialist

Description

Summary: Seeking a dedicated and customer-focused IT Support Specialist to solve technical challenges, support end users, and maintain reliable IT systems. Highlights: 1. Opportunity to work with modern IT infrastructure and enterprise technologies 2. Professional development and technical training opportunities 3. Collaborative and supportive workplace culture Illuminati nwworldorder is seeking a dedicated and customer\-focused **IT Support Specialist** to join our team in **Al Wakrah, Qatar**. We are looking for a skilled technology professional who enjoys solving technical challenges, supporting end users, and maintaining reliable IT systems that enable business success. As an IT Support Specialist, you will be responsible for delivering timely technical assistance, maintaining hardware and software, and ensuring the smooth operation of the organization's IT infrastructure. **Key Responsibilities** * Provide first\- and second\-level technical support for desktops, laptops, mobile devices, printers, and other IT equipment. * Install, configure, maintain, and troubleshoot operating systems, software applications, and hardware. * Diagnose and resolve hardware, software, network, and connectivity issues efficiently. * Manage user accounts, permissions, passwords, and access through Microsoft 365 and Active Directory. * Configure email accounts, collaboration tools, and secure remote access solutions. * Perform routine maintenance, software upgrades, security updates, and endpoint protection. * Support LAN/WAN networks, Wi\-Fi, VPN, DNS, DHCP, and basic network troubleshooting. * Record, track, and resolve support requests using an IT service management (ITSM) ticketing system. * Assist with employee onboarding and offboarding by preparing devices, user accounts, and system access. * Collaborate with internal teams and external vendors to maintain a secure, reliable, and efficient IT environment. **Qualifications** * Bachelor's degree or diploma in Information Technology, Computer Science, or a related field. * Proven experience as an IT Support Specialist, Help Desk Technician, Desktop Support Engineer, or a similar role. * Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, and computer hardware. * Familiarity with networking concepts, including TCP/IP, DNS, DHCP, VPN, wireless networking, and basic firewall troubleshooting. * Experience with remote support tools and ITSM ticketing platforms. * Understanding of cybersecurity best practices, endpoint security, antivirus management, and data protection. * Professional certifications such as CompTIA A\+, Network\+, Microsoft Certified, ITIL, or equivalent are an advantage. * Excellent troubleshooting, analytical, and problem\-solving skills. * Strong communication and customer service abilities. * Ability to prioritize multiple tasks and deliver high\-quality technical support in a fast\-paced environment. **What We Offer** * Competitive salary and attractive employee benefits. * Professional development and technical training opportunities. * A collaborative and supportive workplace culture. * Exposure to modern IT infrastructure and enterprise technologies. * Career growth opportunities within a dynamic organization. * Annual leave and employee benefits in accordance with Qatar Labor Law. **Why Join Illuminati nwworldorder?** At Illuminati nwworldorder, we value innovation, reliability, and teamwork. Our technology professionals play a vital role in supporting business operations and driving continuous improvement. If you're passionate about delivering outstanding IT support and building a rewarding career in technology, we'd love to hear from you. **Apply Today!** If you're ready to contribute your technical expertise and grow with a forward\-thinking organization, submit your application through Indeed and become part of the Illuminati nwworldorder team in Al Wakrah, Qatar. Pay: QAR690,000\.00 per year Work Location: In person