Airport Representative

Description

Summary: The Airport Representative welcomes guests, coordinates transportation, and ensures a smooth transfer experience, serving as the first point of contact for excellent customer service. Highlights: 1. Serve as the first point of contact for guests 2. Deliver excellent customer service 3. Represent the company/hotel brand positively **Company Description** Founded in 1933 in Portugal, Tivoli Hotels \& Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests **Job Description** The Airport Representative is responsible for welcoming guests at the airport, assisting them with arrivals and departures, coordinating transportation, and ensuring a smooth transfer experience between the airport and the property (hotel/resort/agency). The role serves as the first point of contact for guests and plays a key part in delivering excellent customer service. **Key Responsibilities:** * Meet and greet guests at the airport upon arrival and assist with luggage and transportation arrangements. * Coordinate with the hotel’s front office or transportation team regarding guest arrival and departure times. * Ensure accurate and timely guest pick\-up and drop\-off services. * Maintain up\-to\-date flight information and communicate any changes or delays to the concerned departments. * Assist guests with check\-in/check\-out procedures when required. * Handle guest inquiries, provide information about the property and local area, and ensure a warm welcome experience. * Coordinate with drivers, travel agents, and other service providers for smooth airport transfers. * Maintain accurate records of guest arrivals, departures, and transportation requests. * Handle any guest complaints or issues professionally and report them promptly to management. * Represent the company/hotel brand positively at all times. **Qualifications** **Qualifications \& Skills:** * **Education:** High School Diploma or equivalent; a degree in Hospitality Management is preferred. * **Experience:** 1–2 years of experience in a similar role (hospitality, tourism, or airline industry). * **Skills:** + Excellent communication and interpersonal skills. + Strong organizational and coordination abilities. + Customer\-service\-oriented and professional appearance. + Fluency in English (additional languages are an asset). + Ability to work flexible hours, including weekends and holidays. + Knowledge of airport protocols and local transportation services.