Customer Service Representative / Guest Service Agent

Description

Summary: This role delivers outstanding customer service as the first point of contact, ensuring professional, friendly, and efficient interactions. Highlights: 1. Delivering outstanding customer service 2. Resolving customer complaints and service issues effectively 3. Maintaining a positive customer experience **Customer Service Representative / Guest Service Agent – Job Description** A Customer Service Representative / Guest Service Agent is responsible for delivering outstanding customer service by assisting customers or guests with inquiries, reservations, requests, and concerns. This role serves as the first point of contact, ensuring every interaction is professional, friendly, and efficient while maintaining a positive customer experience. **Key Responsibilities:** * Welcome customers and guests in a courteous and professional manner. * Respond to inquiries via phone, email, live chat, or in person. * Assist with reservations, bookings, check\-ins, and check\-outs where applicable. * Resolve customer complaints and service issues promptly and effectively. * Provide accurate information about products, services, promotions, and company policies. * Process payments, refunds, cancellations, and other transactions accurately. * Maintain customer records and update information in the company database or CRM system. * Coordinate with internal departments to ensure timely fulfillment of customer requests. * Handle incoming calls and direct them to the appropriate department when necessary. * Follow company procedures, service standards, and confidentiality policies. * Prepare daily reports and document customer interactions as required. * Contribute to achieving customer satisfaction and service quality goals. **Qualifications:** * High school diploma or equivalent; a diploma or bachelor's degree is an advantage. * Previous experience in customer service, hospitality, retail, or a related field is preferred. * Excellent verbal and written communication skills. * Strong interpersonal and problem\-solving abilities. * Ability to work in a fast\-paced environment and manage multiple tasks. * Basic computer proficiency, including Microsoft Office and customer management systems. * Flexible to work shifts, weekends, and holidays if required. * Professional appearance and a customer\-focused attitude. **Preferred Skills:** * Strong listening and conflict\-resolution skills. * Positive attitude with excellent attention to detail. * Ability to remain calm under pressure. * Team\-oriented with strong organizational and time management skills. * Multilingual abilities are an advantage. Pay: QAR45,000\.00 \- QAR55,000\.00 per year Work Location: In person