Guest Relations Officer

Description

Summary: The Guest Relations Officer ensures guests have positive, memorable experiences by anticipating needs and resolving issues. Highlights: 1. Ensure guests enjoy a positive and memorable experience 2. Anticipate guest needs and handle inquiries helpfully 3. Proactive and innovative in meeting guest needs **Company Description** Founded in 1933 in Portugal, Tivoli Hotels \& Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests **Job Description** As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience. **Qualifications*** College degree in hotel management or related field * Previous experience in Front Office or Guest Services * Excellent communication skills * Experience with Front Office Systems * Proficient in English, both written and spoken