IT Help Desk Support

Description

Summary: Seeking an IT Help Desk Support professional to provide first-level technical assistance, troubleshoot issues, and ensure timely resolution of IT-related incidents. Highlights: 1. Provide Level 1 technical support through various channels. 2. Troubleshoot a wide range of hardware and software issues. 3. Support Microsoft ecosystems and manage IT equipment. We are looking for an IT Help Desk Support professional to provide first\-level technical assistance to end users and ensure timely resolution of IT\-related incidents and service requests. The ideal candidate should have strong troubleshooting and customer\-service skills and be able to communicate fluently in both Arabic and English. **Key Responsibilities** * Provide Level 1 technical support to end users through phone, email, remote support, and in\-person assistance. * Troubleshoot desktop, laptop, hardware, software, operating system, printer, and peripheral\-related issues. * Support Windows operating systems, Microsoft Office/Microsoft 365, Outlook, and other standard business applications. * Assist with Active Directory\-related activities including user accounts, password resets, account unlocking, and access issues. * Troubleshoot basic LAN/WAN, Wi\-Fi, VPN, and network connectivity issues. * Log, categorize, prioritize, track, and resolve incidents and service requests through the ITSM/ticketing system. * Escalate unresolved or complex technical issues to L2/L3 support teams and follow up until closure. * Install, configure, and maintain desktops, laptops, software, printers, and other IT equipment. * Assist with new\-user onboarding, workstation setup, and access provisioning. * Maintain proper documentation of incidents, resolutions, IT assets, and support activities. * Ensure tickets are handled within defined SLA timelines and provide regular updates to users. * Deliver professional and customer\-focused technical support at all times. **Requirements** * Diploma or Bachelor’s degree in IT, Computer Science, or a related field. * Minimum **2–3 years of experience** in IT Help Desk, Service Desk, Desktop Support, or IT Technical Support. * **Bilingual – fluent Arabic and English is mandatory.** * **Must be currently based in Qatar – local candidates only.** * Good knowledge of Windows OS, Microsoft 365, Outlook, and Active Directory. * Basic knowledge of networking and IT troubleshooting. * Experience working with ITSM/ticketing systems. * Strong communication, customer\-service, and problem\-solving skills. * ITIL Foundation or other relevant IT certifications will be an advantage. Experience: * IT Help Desk Support: 2 years (Required) Language: * English and Arabic (Required) Location: * Doha (Required) Work Location: In person