IT Support

Description

Summary: We are seeking a proactive and customer-focused IT Support Specialist to provide first and second-level technical support, troubleshoot issues, and ensure the stability and security of IT systems. Highlights: 1. Provide essential first and second-level technical support to staff 2. Troubleshoot hardware, software, and network issues for effective operations 3. Contribute to system stability, security, and user training **Job Overview** We are looking for a proactive and customer\-focused **IT Support Specialist** to join our team . In this role, you will be responsible for providing first\- and second\-level technical support to all staff . You will troubleshoot hardware, software, and network issues, set up new equipment, and ensure the stability and security of our IT systems . Your work will be crucial in minimizing downtime and enabling our employees to perform their jobs effectively. **Key Responsibilities** * **Provide Technical Support:** Serve as the first point of contact for end\-users, resolving technical issues with hardware (laptops, desktops, printers), software (operating systems, applications), and network connectivity . * **Troubleshoot and Diagnose Problems:** Diagnose, troubleshoot, and document technical problems, escalating complex issues to senior IT staff or vendors when necessary . * **Manage IT Systems:** Install, configure, and update operating systems and business applications . Assist with user account management, including creating accounts and managing access permissions in systems like Active Directory or Azure AD . * **Perform System Maintenance:** Conduct regular system maintenance and monitoring to ensure optimal performance, stability, and security, including updating antivirus software and firewalls . * **Oversee Onboarding/Offboarding:** Support the onboarding process by setting up new user equipment and access, and manage the offboarding process to retrieve and secure company assets . * **Maintain Documentation:** Keep accurate records of issues and resolutions in a ticketing system (e.g., Zendesk, ServiceNow) and contribute to a knowledge base for future reference . * **User Training:** Assist in training employees on how to effectively use hardware and software, translating technical solutions into plain language . **Required Skills and Qualifications** * **Education and Experience:** An Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is often preferred . Typically, 1\-3 years of experience in an IT support or helpdesk role is required . * **Technical Proficiency:** In\-depth knowledge of Windows, macOS, and/or Linux operating systems . Experience with common enterprise applications like Microsoft 365 and Google Workspace . Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPNs), Active Directory, and ticketing systems . * **Soft Skills:** Excellent verbal and written communication skills to explain technical concepts to non\-technical users . A strong customer service mindset with the ability to empathize and remain calm under pressure . Strong problem\-solving skills, attention to detail, and the ability to work both independently and as part of a team . **Preferred Qualifications (Optional)** * Relevant certifications such as CompTIA A\+, Network\+, or Microsoft Certified: Modern Desktop Administrator . * Familiarity with ITIL fundamentals (Incident, Request, Escalation management) . * Experience with scripting (e.g., PowerShell) and virtualization technologies (e.g., VMware) . Pay: QAR65,000\.00 \- QAR88,000\.00 per year Work Location: In person