After Sales Coordinator

Description

Summary: The After Sales Coordinator ensures a seamless post-purchase customer experience by managing service requests, coordinating repairs, and supporting warranty processes. Highlights: 1. Manage and coordinate after-sales service requests 2. Act as primary point of contact for customer inquiries and complaints 3. Support warranty validation and claims processing **Job Summary** The After Sales Coordinator is responsible for ensuring a seamless post\-purchase customer experience by managing service requests, coordinating repairs, and supporting warranty processes. This role acts as a key liaison between customers, service teams, and internal departments to ensure timely and effective resolution of after\-sales issues while maintaining high customer satisfaction. **Key Responsibilities** * Manage and coordinate after\-sales service requests, including repairs, returns, and warranty claims * Act as the primary point of contact for customers regarding post\-purchase inquiries and complaints * Coordinate with technicians, logistics teams, and external service partners to ensure timely service delivery * Monitor and track service orders to ensure completion within agreed timelines * Maintain accurate records of service activities in ERP/CRM systems * Support warranty validation and claims processing in line with company policies * Analyze service data and track KPIs to identify trends and areas for improvement * Prepare regular reports on service performance and customer satisfaction * Ensure adherence to service standards and continuously seek opportunities to improve processes * Handle escalations professionally and work toward effective resolutions **Qualifications \& Experience** * Bachelor’s degree in business administration, Customer Service Management, Supply Chain, or a related field * Minimum 3–5 years of experience in after\-sales service, customer support, or service coordination (preferably in retail, FMCG, or appliance industry) * Experience working with luxury or premium brands **Skills \& Competencies** * Strong understanding of customer service operations, warranty processes, and repair/service workflows * Excellent communication skills (verbal and written) with the ability to handle customer inquiries and complaints professionally * Proven ability to coordinate with multiple stakeholders, including customers, technicians, logistics teams, and service partners * Strong organizational and time\-management skills with keen attention to detail * Proficiency in ERP/CRM systems and Microsoft Office applications (especially Excel and Outlook) * Ability to analyze service data, track KPIs, and generate reports * Strong problem\-solving mindset with a focus on customer satisfaction and continuous improvement * Ability to work under pressure and manage multiple tasks simultaneously * Fluency in English; Arabic is an advantage Job Type: Permanent Pay: QAR4,500\.00 \- QAR5,000\.00 per month Application Question(s): * Are you Proficient in ERP/CRM systems and Microsoft Office applications (especially Excel and Outlook)? Experience: * after\-sales service in retail, FMCG, or appliance industry: 3 years (Required) Work Location: In person