Helpdesk Technician

Description

Summary: A Helpdesk Technician provides technical support and troubleshooting to end-users, ensuring smooth operation of computer systems, networks, and software. Highlights: 1. Provide technical support and troubleshooting to end-users 2. Diagnose and resolve technical issues promptly 3. Install, configure, and maintain computer systems A Helpdesk Technician provides technical support and troubleshooting assistance to end\-users, ensuring the smooth operation of computer systems, networks, and software applications. They serve as the first point of contact for technical issues, helping employees resolve problems efficiently and effectively. **Key Responsibilities:** * **User Support:** * Respond to incoming support requests via phone, email, or ticketing system. * Assist users with hardware, software, and network\-related issues. * Provide guidance on system usage, including operating systems, applications, and company software. * **Troubleshooting \& Problem Resolution:** * Diagnose and resolve technical issues promptly. * Escalate complex problems to higher\-level IT staff or specialized teams when necessary. * Maintain detailed records of issues and resolutions in a ticketing system. * **System Maintenance:** * Install, configure, and maintain computers, printers, and peripheral devices. * Perform routine updates, patches, and backups to ensure system security and functionality. * Monitor network performance and report anomalies. * **Documentation \& Training:** * Create and maintain user guides and FAQs for common technical issues. * Train staff on new software, systems, and IT policies. * **Security \& Compliance:** * Ensure compliance with company IT policies and security standards. * Assist in implementing security measures, such as antivirus software and access controls. Job Types: Full\-time, Part\-time Pay: QAR58,000\.00 \- QAR144,000\.00 per year Expected hours: 40 per week Work Location: In person