Reception Associate

Description

Summary: The Receptionist is the first point of contact for hotel guests, delivering exceptional customer service with efficiency, professionalism, and warmth, handling check-in/check-out, reservations, and inquiries. Highlights: 1. First point of contact for hotel guests 2. Delivers exceptional customer service with efficiency and professionalism 3. Fluency in Arabic and English is required **Job Summary:** The Receptionist is the first point of contact for hotel guests, delivering exceptional customer service with efficiency, professionalism, and warmth. The role involves handling check\-in/check\-out procedures, managing reservations, addressing guest inquiries, and providing information about hotel services. Fluency in both Arabic and English is required to effectively assist and communicate with a diverse range of guests. **Key Responsibilities:** * Welcome and greet guests in a professional, friendly manner. * Handle guest check\-in and check\-out efficiently in line with hotel standards. * Manage guest reservations, cancellations, and room allocations. * Provide accurate information about hotel facilities, services, and local attractions. * Address guest inquiries, requests, and complaints promptly and courteously. * Ensure smooth communication with all departments to meet guest needs. * Handle cash, credit card transactions, and billing with accuracy. * Maintain front desk area in a clean, organized, and presentable condition. * Uphold confidentiality and security of guest information. * Assist non\-English\-speaking guests (especially Arabic speakers) to ensure comfort and satisfaction. **Qualifications \& Skills:** * Proven experience as a receptionist, preferably in a 4\- or 5\-star hotel environment. * Fluency in **Arabic and English** (both written and spoken). * Excellent communication and interpersonal skills. * Strong customer service and problem\-solving abilities. * Proficiency in hotel management systems (Opera, Fidelio, or similar) and MS Office. * Ability to work under pressure and handle multiple tasks. * Professional grooming and presentation standards. * Flexibility to work in shifts, including weekends and holidays. **Working Conditions:** * Front office environment with frequent guest interaction. * Shifts may include evenings, nights, weekends, and public holidays. * Uniform provided as per hotel standards. Job Type: Full\-time Pay: From QAR1,800\.00 per month Experience: * Reception work: 1 year (Preferred) Language: * English (Preferred) * Arabic (Preferred) Work Location: In person