Service Operations Manager

Description

Summary: The Service Operations Manager oversees daily IT operations, acts as a technical advisor, and ensures smooth incident management and service continuity. Highlights: 1. Lead IT operations and act as a technical advisor for complex issues 2. Drive continuous improvement initiatives in service operations 3. Mandatory ITIL v4 Intermediate certification Hello, Greetings from Proztec Qatar! I hope everything is going well with you. **JOB DESCRIPTION** The Service Operations Manager is responsible for overseeing day\-to\-day IT operations and acting as a technical advisor across all customer environments. This role ensures smooth incident management, operational efficiency, and service continuity while maintaining high standards of performance and reporting. The Service Operations Manager plays a key role in managing operational teams, resolving technical issues, and ensuring adherence to ITSM best practices. **DUTIES \& RESPONSIBILITIES** * Supervise daily IT operations across all customer environments * Act as a technical advisor for resolving complex operational and system issues * Manage Incident, Problem, and Operations processes in line with ITIL practices * Monitor system performance, availability, and service health * Ensure timely resolution of incidents and minimize service disruptions * Lead operational teams and coordinate with support functions * Prepare and present operational reports, dashboards, and performance metrics * Drive continuous improvement initiatives in service operations * Ensure compliance with operational procedures and governance standards * Collaborate with stakeholders to enhance service quality and efficiency **SKILLS \& ABILITIES** * Strong expertise in Incident \& Operations Management * Solid understanding of ITSM frameworks (ITIL) * Ability to troubleshoot and resolve complex technical issues * Strong leadership and team coordination skills * Excellent reporting and analytical capabilities * Effective communication and stakeholder management skills **POTENTIAL BACKGROUND** * Minimum **7\+ years of experience** in IT Operations / Service Operations * Experience managing enterprise IT environments and support teams * Proven experience in incident management and operational governance * Exposure to multi\-vendor environments is an advantage **CERTIFICATIONS (MANDATORY/PREFERRED)** * ITIL v4 Intermediate (Mandatory) * COBIT (Preferred) **LANGUAGE REQUIREMENT** * Arabic or Non\-Arabic Speaker **WORK LOCATION** * Onshore – Qatar **SOFT SKILLS** * Strong problem\-solving and decision\-making abilities * Ability to work under pressure and manage critical incidents * Proactive approach to operational challenges * Strong ownership and accountability * Excellent coordination and communication skills If you’re interested or have relevant experience, feel free to share your updated CV. Job Type: Full\-time Pay: QAR15,000\.00 \- QAR18,000\.00 per month Work Location: In person