Agent-Reservations

Description

Summary: Process reservation requests, manage changes and cancellations, identify guest needs, and determine appropriate room types while adhering to company policies and providing excellent guest service. Highlights: 1. Manage all reservation requests, changes, and cancellations. 2. Utilize sales techniques to maximize revenue. 3. Ensure exceptional guest service and maintain professional standards. **Additional Information** **Job Number**26088284 **Job Category**Reservations **Location**Diplomatic Street, West Bay Area, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* فنادق أوتوغراف كوليكشن عبارة عن مجموعة متزايدة من الفنادق المستقلة من فئة أربع وخمس نجوم، يقدم كل منها تجارب فريدة لا تُنسى. يتم اختيار كل فندق بعناية نظرًا لجودته وأصالته وشخصيته الجريئة وقدرته على تقديم مجموعة من التجارب الفريدة التي تناسب إحساسهم الفردي بالأسلوب والمغامرة للمسافرين اليوم. تتطلع جميع فنادق أوتوغراف كوليكشن إلى جذب الفرد، المستهلك المستهدف للعلامة التجارية. الفرد هو شخص يستخدم السفر كفرصة للإضافة إلى روايته الشخصية – في جوهره يقوم باختيار فنادقنا يدويًا سواء للسفر الشخصي أو السفر للشركات لأنه أكثر بكثير من مجرد مكان للراحة. عند انضمامك إلى أوتوغراف كوليكشن، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. **كن** حيث يمكنك القيام بأفضل أعمالك، وابدأ**هدفك،وانتمي** إلى فريق عالمي مذهل ، **لتصبح** أفضل نسخة منك.