Problem Management Analyst (Service Assurance)

Description

Summary: Mind Stream is seeking a Problem Management Analyst to enhance service stability by identifying root causes, minimizing recurring incidents, and driving continuous service improvement. Highlights: 1. Improve service stability and drive continuous service improvement. 2. Conduct Root Cause Analysis (RCA) using various techniques. 3. Manage the Problem lifecycle and maintain the Known Error Database (KEDB). HIRING – Problem Management Analyst (Service Assurance) **Location:** Doha, Qatar **Experience:** 8 Years Mind Stream is looking for a **Problem Management Analyst** to improve service stability by identifying root causes, reducing recurring incidents, and driving continuous service improvement. **Key Responsibilities:** * Conduct Root Cause Analysis (RCA) using 5 Whys, Fishbone, and Fault Tree Analysis. * Identify recurring issues and manage the Problem lifecycle. * Track corrective and preventive actions (CAPA). * Maintain the Known Error Database (KEDB) and knowledge articles. * Analyze incident trends to improve network and service performance. **Requirements:** * 3–8 years of experience in Problem Management, Service Assurance, or IT Operations. * Strong knowledge of ITIL Problem Management processes. * Experience with Telecom Infrastructure, log analysis, and ticketing tools. * Advanced Excel and reporting skills. * Excellent coordination and stakeholder management abilities. Application Question(s): * How many years of experience do you have in Problem Management, Service Assurance, IT Operations, or Telecom Operations? * Do you have hands\-on experience with ITIL Problem Management processes? * Do you have experience conducting Root Cause Analysis (RCA) using techniques such as 5 Whys, Fishbone, or Fault Tree Analysis? * Have you managed Known Error Databases (KEDB) and tracked Corrective and Preventive Actions (CAPA)? * Do you have experience analyzing incident trends and recurring issues to improve service performance? * Do you have experience working in Telecom, Network Operations, or IT Infrastructure environments? * What is your current and expected salary? Notice period? Work Location: In person