Guest Arrival Expert

Description

Summary: As a Guest Arrival Expert, you create memorable guest experiences from arrival to departure by delivering a full range of services in a luxurious environment. Highlights: 1. Create memorable and unique guest experiences 2. Be part of a world-renowned luxury hotel team 3. Learn and apply service excellence standards **Additional Information** **Job Number**26109157 **Job Category**Rooms \& Guest Services Operations **Location**Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management First impressions make all the difference. When guests arrive at our hotels, we want their first impression to be memorable — and the same applies to their departure. At departure, we want guests to leave smiling and feeling that we cared for them throughout their stay. We aim to create a memorable and unique experience from start to finish. Our Guest Arrival Experts take the initiative to deliver a broad range of services that guide guests during arrival and departure. They are capable of performing required tasks and moving about their environment. Whether carrying out operational tasks, responding to guest requests, generating reports, or sharing local points of interest, the Guest Arrival Expert ensures every transaction is an integral part of the experience. Regardless of your role, certain elements are essential to our success: creating a safe workplace, adhering to company policies and procedures, respecting confidentiality, protecting company assets, upholding quality standards, and demonstrating professionalism in uniform, appearance, and communication. Guest Arrival Experts will stand and move about (standing, sitting, or walking for extended periods) and adopt a hands-on approach to their work (moving, lifting, carrying, pushing, and pulling objects weighing up to 23 kg unassisted and over 34 kg with assistance). Performing these tasks (and other routine duties as required) effectively is essential for Guest Arrival Experts to deliver excellent service to our guests and positively contribute to the company’s business at all times. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities to all. We foster an environment where our colleagues’ unique qualities are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our colleagues. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* In more than 100 award-winning properties worldwide, The Ritz\-Carlton staff creates such exceptional experiences that they remain etched in guests’ memories long after their stay. The brand attracts the finest hospitality talent from around the globe, who continue the tradition of creating unforgettable memories. We believe that everyone can succeed when empowered to be creative, caring, and empathetic. Each day, we define the standard for luxurious, exclusive, and unparalleled service worldwide. It is our great pride to offer our guests excellence in comfort and hospitality. Your role will be to ensure that The Ritz\-Carlton’s standards of excellence are upheld daily, elegantly and thoughtfully. These standards form the foundation of The Ritz\-Carlton properties and drive us to exceed expectations every day. It is through these standards — and our belief that our culture contributes to our success — that The Ritz\-Carlton has earned its reputation as a global leader in luxury hospitality. As a member of our team, you will learn and apply our standards of excellence, including our Employee Promise, Credo, and Service Values. In return, we offer you the opportunity to take pride in your work and your colleagues. By joining The Ritz\-Carlton team, you also become part of Marriott International’s portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.