IT Support Specialist

Description

Summary: The IT Support Specialist provides technical assistance for computer systems, hardware, software, and network issues, ensuring smooth IT operations and minimizing downtime. Highlights: 1. Provide first and second-level technical support for IT issues. 2. Install, configure, and maintain IT equipment and systems. 3. Ensure reliable IT infrastructure and responsive technical support. **IT Support Specialist** *Bitbicol LLC (Branch) – Doha, Qatar* An IT Support Specialist at Bitbicol LLC (Doha Branch) is responsible for providing technical assistance and support for computer systems, hardware, software, and network\-related issues across the organization. The role ensures smooth day\-to\-day IT operations and minimizes downtime for end users. **Key Responsibilities:** * Provide first and second\-level technical support to staff for hardware, software, and network issues. * Install, configure, and maintain desktops, laptops, printers, and other IT equipment. * Troubleshoot and resolve operating system and application\-related problems (Windows, Microsoft 365, business applications, etc.). * Monitor and maintain local area networks (LAN), internet connectivity, and internal systems. * Assist in setting up user accounts, email configurations, and access permissions. * Perform regular system updates, antivirus management, and security patching. * Document technical issues, solutions, and IT procedures for reference and reporting. * Coordinate with vendors and IT service providers for advanced technical issues or repairs. * Ensure IT assets are properly tracked, maintained, and secured. * Support onboarding and offboarding of employees from an IT perspective. **Objective:** To ensure reliable IT infrastructure and responsive technical support that enables efficient business operations at Bitbicol LLC (Doha Branch). Job Type: Full\-time Work Location: In person