Senior Operations Manager

Description

Summary: AA Union Business Solutions W.L.L. seeks an experienced Senior Operations Manager to lead business operations, service delivery, and client satisfaction in Doha. Highlights: 1. Lead business operations, service delivery, and client satisfaction 2. Shape operating systems, performance standards, and growth processes 3. Professional development and career progression opportunities Job Summary AA Union Business Solutions W.L.L. is seeking an experienced and commercially focused **Senior Operations Manager** to lead business operations, service delivery, process improvement, workforce performance, and client satisfaction in Doha. This senior leadership role is suited to an operations professional with experience in business services, corporate support, outsourcing, consultancy, professional services, or multi\-function operational management. The successful candidate will translate company strategy into practical operating plans, strengthen internal processes, manage cross\-functional teams, and ensure that client services are delivered efficiently, consistently, and profitably. Key Responsibilities * Lead daily business operations across client services, administration, project delivery, procurement, finance coordination, human resources support, and corporate services * Develop and implement operational plans aligned with the company’s commercial objectives and growth strategy * Establish standard operating procedures, service standards, workflows, approval processes, and performance expectations * Manage department heads, supervisors, coordinators, administrators, and operational support teams * Set departmental objectives and monitor productivity, quality, turnaround times, customer satisfaction, and financial performance * Oversee client onboarding, service mobilisation, contract delivery, account support, and operational issue resolution * Maintain strong relationships with clients, suppliers, consultants, government\-service providers, and business partners * Review service agreements, project requirements, operational commitments, and client expectations before implementation * Coordinate work across departments to ensure that deadlines, service levels, and project milestones are achieved * Identify process weaknesses, service delays, unnecessary costs, control gaps, and opportunities for automation * Lead continuous\-improvement initiatives to increase efficiency, consistency, scalability, and customer value * Monitor operating budgets, departmental expenditure, procurement, supplier costs, invoicing support, and resource utilisation * Support financial forecasting, revenue planning, cost control, profitability analysis, and management reporting * Manage suppliers, contractors, outsourced service providers, and commercial support partners * Review supplier performance, pricing, contract compliance, quality, and service reliability * Develop operational dashboards, KPIs, risk reports, project updates, and performance presentations for senior management * Ensure accurate records, documented controls, approvals, contracts, and operational reports are maintained * Support compliance with applicable Qatar regulations, company policies, contractual obligations, and internal governance requirements * Coordinate business continuity, operational risk, incident response, and contingency planning * Recruit, coach, evaluate, and develop operational employees while promoting accountability and teamwork * Support business\-development teams with proposals, service models, implementation plans, pricing inputs, and client presentations * Act on behalf of senior management in operational matters when authorised Requirements * Significant experience in operations management, business services, professional services, corporate administration, outsourcing, or service delivery * Previous responsibility for managing multidisciplinary teams, departments, client accounts, or business\-support functions * Strong understanding of operational planning, process improvement, service delivery, resource management, and performance measurement * Experience managing budgets, costs, suppliers, contracts, projects, and customer expectations * Proven ability to improve productivity, service quality, operational controls, and commercial performance * Strong analytical, organisational, decision\-making, and problem\-solving skills * Excellent leadership, communication, negotiation, and stakeholder\-management abilities * Ability to manage multiple departments, projects, deadlines, and client priorities simultaneously * Strong report\-writing and presentation skills, with experience preparing management information and operational recommendations * Proficiency with Microsoft Office, enterprise systems, customer\-relationship platforms, project\-management tools, or operational reporting software * Knowledge of quality\-management systems, business continuity, risk management, or compliance processes would be advantageous * Previous experience working in Qatar or the wider Gulf Cooperation Council region would be beneficial * Strong command of written and spoken English; Arabic or additional language skills would be advantageous * Bachelor’s or master’s degree in Business Administration, Operations Management, Management, Finance, Project Management, or a related discipline * Professional qualifications in project management, operations, quality management, or business improvement would be advantageous Why Work With Us * Senior leadership responsibility across business operations and client\-service delivery * Opportunity to shape operating systems, performance standards, and growth\-support processes * Exposure to varied clients, projects, corporate services, and business solutions * Collaborative and multicultural professional environment * Professional\-development and management\-progression opportunities * Career pathway toward Head of Operations, General Manager, or Operations Director roles About the Company AA Union Business Solutions W.L.L. provides business\-support services, corporate administration, operational consultancy, project coordination, outsourcing solutions, and professional\-service support. The company focuses on practical, reliable, and commercially effective solutions that help clients improve operational efficiency, manage business requirements, and support sustainable growth. Pay: QAR18,000\.00 \- QAR30,000\.00 per month Work Location: In person