Summary: This role delivers exceptional, personalized service and ensures smooth restaurant operations within a luxury hospitality setting, contributing to memorable guest experiences. Highlights: 1. Deliver exceptional, personalized service in a luxury hotel environment. 2. Work collaboratively in a multicultural team with a positive attitude. 3. Ensure high standards in food & beverage service and operations. A. Job Qualifications * Ideally holds a relevant diploma or qualification in Hospitality, Food \& Beverage, Tourism Management, or a related field. * Minimum of 1–2 years of experience in a similar role, preferably within a luxury hotel or upscale restaurant environment. * Strong customer service, communication, and interpersonal skills. * Good knowledge of food and beverage products, service standards, and restaurant operations. * Previous experience with Micros or a similar POS system is an advantage. * Professional appearance with excellent grooming and presentation standards. * Positive attitude with the ability to work effectively as part of a multicultural team. * Flexible and able to work various shifts based on operational requirements. B. Key Areas of Responsibility 1\. Customer Service * Delivers exceptional, personalized service in line with the hotel's standards and brand promise. * Welcomes guests warmly and establishes positive relationships throughout their dining experience. * Anticipates guest needs and responds promptly and professionally to requests. * Handles guest comments, concerns, and inquiries in a courteous and efficient manner, ensuring appropriate follow\-up and satisfactory resolution. * Maintains positive and professional interactions with guests and colleagues at all times. * Provides excellent service to internal customers and works collaboratively with other departments. * Creates memorable guest experiences through attentive, genuine, and personalized service. 2\. Operational * Ensures all established brand and Food \& Beverage service standards are consistently followed. * Works closely with colleagues and other departments in a supportive and flexible manner, contributing to the overall success of the hotel and guest satisfaction. * Maintains appropriate par levels of operating equipment, supplies, and guest amenities. * Welcomes and seats guests, presents menus, takes orders, and serves food and beverages according to established service sequences and procedures. * Demonstrates thorough knowledge of all menu items, ingredients, beverages, promotions, and special offerings. * Confidently answers guest inquiries and provides suitable recommendations based on guest preferences. * Actively promotes and upsells food and beverage items while maintaining a natural and guest\-focused approach. * Ensures tables are properly set, cleared, and reset according to established standards. * Uses the Micros/POS system accurately and efficiently for order processing and billing. * Presents guest bills accurately and processes payments in accordance with established procedures. * Performs cashiering duties when required and ensures all cash and credit card transactions are handled accurately and securely. * Strictly follows all Finance policies and procedures relating to cashiering, payment processing, and cash handling. * Maintains cleanliness, organization, and readiness of the assigned station and surrounding service areas. * Communicates guest preferences, dietary requirements, allergies, and special requests accurately to the relevant team members. * Ensures all guest requests are followed through in a timely and professional manner. 3\. People \& Teamwork * Demonstrates and supports GHM's values and service culture in daily interactions. * Maintains positive and respectful working relationships with colleagues and contributes to a collaborative team environment. * Supports colleagues during busy periods to ensure smooth and efficient operations. * Communicates effectively with the kitchen, bar, and other Food \& Beverage colleagues to ensure seamless service delivery. * Participates actively in departmental training, briefings, and development activities. 4\. Other Duties * Attends and actively contributes to training sessions, departmental briefings, and meetings as required. * Maintains a high standard of personal presentation, grooming, and hygiene at all times. * Represents the hotel professionally and demonstrates responsible behavior both with guests and colleagues. * Familiarizes themselves with and adheres to the Employee Handbook, hotel policies, rules, and procedures. * Complies with all hotel requirements relating to food safety, hygiene, health and safety, fire safety, security, and the appropriate use of hotel systems and resources. * Adapts positively to changes within the Food \& Beverage operation and supports evolving business and operational requirements. * Maintains professional relationships with relevant business partners and industry representatives where appropriate. * Carries out any other reasonable duties and responsibilities assigned by the supervisor or management.
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
