Summary: A Helpdesk Specialist provides frontline technical support, troubleshooting, and guidance to ensure smooth operation of IT systems and minimize downtime. Highlights: 1. Frontline technical support and troubleshooting 2. Resolve issues quickly to minimize downtime 3. Guide users through step-by-step solutions A **Helpdesk Specialist** is an IT support professional responsible for assisting users with technical issues related to computers, software, hardware, and network systems. They are usually the first point of contact when employees or customers experience technical problems. **Job Summary** The Helpdesk Specialist provides frontline technical support, troubleshooting, and guidance to ensure smooth operation of IT systems. They help resolve issues quickly to minimize downtime and maintain productivity. **Key Responsibilities** * Respond to user inquiries via phone, email, chat, or ticketing systems * Diagnose and troubleshoot hardware, software, and network problems * Install, configure, and update computer systems and applications * Escalate complex issues to higher\-level IT support when needed * Maintain records of issues, solutions, and service requests * Guide users through step\-by\-step solutions in a clear and professional manner * Perform password resets, account setups, and access management * Ensure IT systems are running efficiently and securely **Required Skills \& Qualifications** * Basic knowledge of computer systems, operating systems (Windows/macOS), and networking * Strong problem\-solving and analytical skills * Good communication and customer service skills * Ability to work under pressure and handle multiple requests * Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) is a plus * IT certifications such as CompTIA A\+, Network\+, or equivalent are an advantage Pay: QAR70,000\.00 \- QAR120,000\.00 per year Work Location: In person