IT Support Specialist

Description

Summary: Sorout LLC is seeking a skilled and proactive IT Support Specialist to maintain IT systems, provide technical support to staff, and ensure smooth operation of hardware and software. Highlights: 1. Provide first-line technical support for IT issues 2. Install, configure, and maintain IT equipment 3. Troubleshoot system and network problems **Job Title:** IT Support Specialist **Company:** Sorout LLC **Location:** Doha, Qatar **Job Summary:** Sorout LLC is seeking a skilled and proactive IT Support Specialist to join our team in Doha. The ideal candidate will be responsible for maintaining the company’s IT systems, providing technical support to staff, and ensuring the smooth operation of all hardware and software resources. **Key Responsibilities:** * Provide first\-line technical support to employees for hardware, software, and network\-related issues * Install, configure, and maintain desktops, laptops, printers, and other IT equipment * Troubleshoot system and network problems, diagnosing and solving hardware/software faults * Manage user accounts, permissions, and access rights * Monitor and maintain computer systems and networks for optimal performance * Assist in the setup and maintenance of servers, email systems, and security protocols * Document issues, solutions, and IT procedures for future reference * Coordinate with external vendors and service providers when necessary * Ensure data security, backup, and recovery processes are in place and functioning **Requirements:** * Bachelor’s degree in Information Technology, Computer Science, or a related field * Proven experience as an IT Support Specialist or similar role * Strong knowledge of Windows, macOS, and common business applications * Familiarity with networking concepts (LAN/WAN, TCP/IP, routers, firewalls) * Experience with troubleshooting and diagnostic tools * Excellent problem\-solving and communication skills * Ability to work independently and manage multiple tasks * Relevant certifications (e.g., CompTIA A\+, Network\+) are a plus **Preferred Skills:** * Experience with cloud services (Microsoft 365, Google Workspace) * Basic knowledge of cybersecurity best practices * Familiarity with help desk systems and ticketing tools **Working Conditions:** * Full\-time position based in Doha * May require occasional after\-hours support or on\-call availability نوع الوظيفة: دوام كامل موقع العمل: بشكل شخصي