Agent-Reservations

Description

Job Summary: Process room reservations, requests, modifications, and cancellations; identify guest needs; and ensure excellence in customer service. Key Responsibilities: 1. Manage guest reservations and requests professionally. 2. Foster an environment of diversity and inclusivity. 3. Opportunity to be part of a global team. **Additional Information** **Job Number**26087730 **Job Category**Reservations **Location**Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all room reservations, requests, modifications, and cancellations received via telephone, fax, or email. Identify guest reservation needs and determine the appropriate room type. Verify room type availability and rate. Explain guarantee policies, special rates, and cancellation policies to callers. Handle and document special requests. Answer questions regarding property facilities, services, and room accommodations. Apply sales techniques to maximize revenue. Enter and access data in the reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agency inspection rates, and wholesale reservations) by entering the correct code and rate into the reservation system. Follow escalation procedures when addressing guest concerns. Comply with company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets; safeguard guest and colleague privacy and security. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; express genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer phones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to concerns raised by other employees. Adhere to quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience:No prior relevant work experience required. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively promote an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* With over 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s finest hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service—and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are consistently met with warmth and attention every day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation—and our belief that culture drives success—The Ritz\-Carlton has earned its reputation as the world’s leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, the Credo, and the Service Values. Furthermore, we promise to provide you with the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.