Front Desk Agent / Hotel Receptionist

Description

Summary: The Front Desk Agent / Hotel Receptionist ensures excellent guest service, managing check-ins, check-outs, reservations, and providing a smooth, welcoming experience. Highlights: 1. Provide excellent guest service from arrival to departure 2. Manage reservations and guest inquiries 3. Coordinate with other departments for seamless operations A **Front Desk Agent / Hotel Receptionist** is responsible for providing excellent guest service, managing hotel check\-ins and check\-outs, handling reservations, and ensuring guests have a smooth and welcoming experience from arrival to departure. Key Responsibilities: * Welcome and greet guests in a friendly and professional manner * Handle guest check\-in and check\-out procedures * Manage room reservations, cancellations, and booking inquiries * Answer phone calls, emails, and guest requests * Provide information about hotel services, facilities, and local attractions * Process payments, invoices, and maintain accurate guest records * Handle guest complaints and resolve issues professionally * Coordinate with housekeeping and other departments for room readiness * Maintain front desk operations and ensure excellent customer service standards * Follow hotel policies and safety procedures Requirements: * Previous experience in hotel, hospitality, or customer service preferred * Good communication and interpersonal skills * Professional appearance and positive attitude * Ability to work shifts, including weekends and holidays * Basic computer skills and familiarity with hotel booking systems * Ability to multitask in a fast\-paced environment * Good English communication skills (additional languages are a plus) Skills: * Customer service * Problem\-solving * Communication * Organization * Attention to detail * Cash handling * Reservation management Pay: QAR45,000\.00 \- QAR60,000\.00 per year Work Location: In person