Summary: Responsible for delivering exceptional patient service, managing appointments, handling communications, and accurately processing payments to ensure a positive experience. Highlights: 1. Provide exceptional customer service and uphold patient satisfaction. 2. Accurately schedule patient appointments and manage communications. 3. Process patient payments and ensure accurate financial record-keeping. Key Responsibilities: ● Provide exceptional customer service and uphold the highest standards of patient satisfaction. ● Greet and promptly acknowledge patients upon arrival and departure to build positive rapport. ● Interact with patients with the utmost professionalism and courtesy to ensure a positive patient experience. ● Promptly address patient inquiries and report concerns and/or complaints to appropriate personnel. ● Accurately schedule patient appointments and communicate with other team members as required. ● Ensure all patient paperwork is obtained and properly filed. ● Answer inbound telephone calls in a timely manner using exemplary phone etiquette. ● Document and promptly relay messages to appropriate personnel. ● Conduct follow\-up correspondence on behalf of the practice as required. ● Sort and properly process inbound/outbound mail. ● Accurately collect and process patient payments and provide proof of payment upon request. ● Ensure all payments are accurately recorded within the payment system. ● Collect and maintain payment receipts and file as required. ● Conduct daily register reconciliation and promptly identify and report ledger discrepancies. ● Perform other duties as required. Job Type: Full\-time Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
