Concierge

Description

Summary: This role involves handling guest requests and needs, managing calls, and ensuring compliance with service and safety standards at the property. Highlights: 1. Handling guest requests and exceptional services 2. Building positive professional relationships 3. Being part of an international team and the Ritz-Carlton brand **Additional Information** **Job Number**26103909 **Job Category**Rooms \& Guest Services Operations **Location**Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Handle guest requests for special arrangements or exceptional services (e.g., transportation, reservations, dry cleaning) by taking appropriate actions or identifying suitable vendors. Respond to special requests from guests with specific needs and follow up to ensure full guest satisfaction. Gather, synthesize, and provide guests with information about the hotel and nearby services, including special events and activities. Log and respond to all guest calls, messages, questions, or requests and resolve their issues. Contact the relevant staff member or department (e.g., bell staff, housekeeping) to address guest calls and requests or resolve their issues. Review shift logs/daily logs and enter all pertinent information into the department log. Monitor the lounge\-bar to ensure availability of seating, service quality, guest safety, and well-being. Report accidents, injuries, and hazardous working conditions to the supervisor; complete required safety training and certifications. Follow and implement all brand policies and procedures; wear a clean, complete uniform at all times; maintain a neat and professional appearance while on duty; respect confidentiality in sharing information related to the brand and/or hotel; protect all company assets. Greet and welcome guests according to brand standards, anticipate their needs and respond accordingly, assist guests with disabilities, and warmly thank guests. Use clear and courteous language in all communications; prepare and proofread written documents accurately and thoroughly; answer the telephone using appropriate language. Develop positive and constructive professional relationships with peers; unite and support one another to achieve common goals; listen and respond appropriately to colleagues’ concerns. Comply with quality requirements and standards. Be accustomed to standing, sitting, and moving for extended periods or throughout an entire shift. Move, lift, carry, push, pull, and place objects weighing up to 4.5 kilograms. Perform all other tasks assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. Licenses or certifications: None *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities to all. We have fostered an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences among our associates. We ensure prevention of discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* In over 100 award-winning properties worldwide, Ritz\-Carlton associates create such exceptional experiences that they remain etched in guests’ memories long after their stay. The brand attracts top hospitality talent from around the globe, who continue the tradition of creating unforgettable memories. We believe every person can succeed when given the means to be creative, caring, and empathetic. Each day, we set the global standard for luxurious, exclusive, and unparalleled service. It is our great pride to deliver excellence in comfort and hospitality to our guests. Your role will be to ensure that the Ritz\-Carlton brand’s standards of excellence are upheld daily, elegantly and thoughtfully. These standards form the foundation of Ritz\-Carlton properties and drive us to exceed expectations every day. It is through these standards—and our belief that our culture contributes to our success—that Ritz\-Carlton has earned its reputation as a world-leading luxury hospitality brand. As a member of our team, you will learn and apply our standards of excellence, including our Employee Promise, Credo, and Service Values. In return, we offer you the opportunity to take pride in your work and your colleagues. By joining the Ritz\-Carlton team, you also become part of Marriott International’s portfolio of properties. **Choose** a company that enables you to bring your best self forward, **give** meaning to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.