Concierge

Description

Position Summary: Respond to guests' special requests, gather and provide information, and ensure satisfaction within a luxury environment. Key Highlights: 1. Provide exceptional and attentive service to guests. 2. Foster a team environment of diversity and respect. 3. Work according to The Ritz-Carlton's "Gold Standards." **Additional Information** **Job Number**26103909 **Job Category**Rooms \& Guest Services Operations **Location**Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Respond to guest requests for special preparations or services (e.g., transportation, reservations, laundry service) by making arrangements or identifying appropriate vendors. Address special requests from guests with exceptional needs and follow up to ensure their satisfaction. Gather, summarize, and provide guests with information about the hotel and nearby amenities, such as special events and activities. Handle, log, and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate person or department (e.g., Bell Staff, Housekeeping Department), as needed, to resolve guest calls, requests, or issues. Review employee shift logs and daily memo books, documenting relevant information in records. Monitor seat availability, service, safety, and guest well-being in the Club Lounge. Report accidents, injuries, and unsafe working conditions, and complete safety training and certifications. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests in accordance with company standards; anticipate guests’ service needs and fulfill them; assist guests with disabilities; and thank guests with genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; and answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; and listen to and respond appropriately to fellow employees’ concerns. Adhere to quality assurance expectations and standards. Stand, sit, or walk for extended periods or throughout the entire work shift. Move, lift, or carry objects weighing 10 pounds or less. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively promote an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember them long after they have departed. We aim to attract the world’s best hospitality professionals to create lasting memories, as we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service—and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton's "Gold Standards" are upheld with kindness and attention every day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us so each day is better than the last. Thanks to this foundation and our belief that culture drives success, The Ritz\-Carlton has earned its reputation as the world’s leading luxury hospitality brand. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, Credo, and Service Values. Furthermore, we promise to provide you with the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.