Help Desk / IT Support (Arabic speaking)

Description

Summary: Seeking an experienced Help Desk / IT Support professional to provide technical assistance to end users and ensure timely resolution of IT incidents and service requests. Highlights: 1. Provide first-level IT support and troubleshoot hardware/software issues 2. Log, track, prioritize, and resolve IT incidents using ticketing systems 3. Support for Windows, Microsoft Office 365, and standard business applications Help Desk / IT Support **Location:** Doha, Qatar **Job Type:** Full\-time **Availability:** Immediate joiner or short notice **Candidate Location:** Qatar\-based candidates only Job Summary We are looking for an experienced **Help Desk / IT Support professional** to provide technical assistance to end users and ensure timely resolution of IT incidents and service requests. The ideal candidate must be an **Arabic speaker**, hold a **valid ITIL certification**, be **currently based in Qatar**, and be available to join immediately or within a short notice period. Key Responsibilities * Provide first\-level IT support to users through phone, email, ticketing systems and in\-person assistance. * Troubleshoot hardware, software, operating system and basic network issues. * Log, track, prioritize and resolve incidents and service requests using ITSM/ticketing tools. * Provide support for Windows, Microsoft Office 365, printers and standard business applications. * Assist with user accounts, password resets and access\-related issues. * Escalate unresolved or complex technical issues to the appropriate support teams. * Follow ITIL\-based incident, request and escalation processes. * Maintain accurate records of incidents, resolutions and user interactions. * Provide regular updates to users and ensure a high level of customer satisfaction. * Follow established IT support procedures, SLAs and service management standards. Mandatory Requirements * Previous experience in **Help Desk, Service Desk or IT Support**. * **Arabic speaker – Mandatory.** * **ITIL certification – Mandatory.** * Currently **based in Qatar**. * **Immediate availability or short notice period**. * Good English communication skills. * Strong troubleshooting and problem\-solving abilities. * Good knowledge of Windows and Microsoft Office/Microsoft 365\. * Basic knowledge of networking and Active Directory. * Experience with ITSM/ticketing systems is preferred. * Diploma or Bachelor's degree in IT, Computer Science or a related field is preferred. Important Candidate Criteria Please apply only if you meet **all** of the following: * You are currently located in **Qatar**. * You are an **Arabic speaker**. * You hold an **ITIL certification**. * You can join **immediately or within a short notice period**. * You have previous IT Help Desk / Service Desk / IT Support experience. How to Apply Please submit your updated CV and mention at Recruitment@proztec.com Pay: QAR3,000\.00 \- QAR4,500\.00 per month Work Location: In person