Call Center Agent - Female

Description

Summary: Manage customer interactions by handling calls, identifying needs, providing solutions, and building relationships while adhering to communication scripts and maintaining records. Highlights: 1. Manage inbound and outbound customer calls effectively 2. Identify customer needs and provide solutions or alternatives 3. Build sustainable customer relationships and engage proactively * Manage large amounts of inbound and outbound calls in a timely manner * Follow communication “scripts” when handling different topics * Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives * Seize opportunities to upsell products when they arise * Build sustainable relationships and engage customers by taking the extra mile * Keep records of all conversations in our call center database in a comprehensible way * Frequently attend educational seminars to improve knowledge and performance level * Meet personal/team qualitative and quantitative targets Job Types: Permanent, Full\-time Pay: QAR3,500\.00 per month Education: * Bachelor's (Required) Language: * Arabic (Required) License/Certification: * Education Degree from Qatar University (Required) * IELTS or English language certificate from school (Required) Work Location: In person