Guest Experience Supervisor

Description

Summary: This role involves processing guest check-ins, managing accounts, handling payments, and providing excellent guest services in a hotel environment. Highlights: 1. Process guest check-ins and manage accounts accurately 2. Provide excellent guest services and support team goals 3. Ensure adherence to quality standards and company policies **Additional Information** **Job Number**26101723 **Job Category**Rooms \& Guest Services Operations **Location**The Pearl Island, Doha, Qatar, Qatar, 14875 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Process all guest check\-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid\-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* St. Regis Hotels \& Resorts kombiniert zeitlosen Glamour mit avantgardistischem Esprit und hat sich der Mission verschrieben, exklusive Erlebnisse in über 50 Luxushotels und Resorts an den beliebtesten Standorten der Welt bereitzustellen. Die Anfänge der Marke liegen im ersten St. Regis Hotel, das John Jacob Astor IV zu Beginn des 20\. Jahrhunderts in New York eröffnete. Seitdem setzen wir uns für kompromisslosen, individuellen und vorausschauenden Service für alle Gäste ein, den ein Team von Gastgebern und Gastgeberinnen anmutig und makellos bereitstellt. Dabei kombinieren wir klassische Eleganz und moderne Sensibilität mit unserem hauseigenen Butler\-Service. Wir laden Sie ein, die Stellenangebote bei St. Regis kennenzulernen. Bei St. Regis werden Sie Teil des **Markenportfolios von Marriott International**. Hier können Sie **Ihr Bestes geben, Ihre Bestimmung finden**, einem fantastischen globalen **Team angehören** und **das Beste aus sich herausholen**.