IT Support Specialist

Description

Summary: Orinorun IT is seeking a dedicated and customer-focused IT Support Specialist to troubleshoot technical issues and support end-users. Highlights: 1. Opportunity to work with modern technologies and enterprise systems 2. Collaborative and supportive team environment 3. Career growth opportunities within a growing technology organization Orinorun IT is seeking a dedicated and customer\-focused **IT Support Specialist** to join our growing team in Ar Rayyan, Qatar. This role is ideal for a proactive technology professional who enjoys troubleshooting technical issues, supporting end\-users, and ensuring smooth day\-to\-day IT operations. As an IT Support Specialist, you will be the first point of contact for technical assistance, helping employees and clients resolve hardware, software, network, and system\-related issues while delivering exceptional service and support. Key Responsibilities * Provide first and second\-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment. * Diagnose and resolve hardware, software, operating system, and network\-related issues. * Install, configure, maintain, and upgrade computer systems and IT equipment. * Support Microsoft Windows, Microsoft 365, email systems, and business applications. * Manage user accounts, permissions, and access controls across enterprise systems. * Monitor and maintain IT infrastructure to ensure optimal performance and availability. * Escalate complex technical issues to senior IT teams when necessary. * Document support requests, resolutions, and technical procedures accurately. * Assist with system deployments, upgrades, migrations, and IT projects. * Deliver professional and timely support while maintaining high levels of customer satisfaction. Required Qualifications * Bachelor's degree or Diploma in Information Technology, Computer Science, Computer Engineering, or a related field. * Proven experience in IT support, help desk, technical support, or system administration roles. * Strong knowledge of Windows operating systems, Microsoft 365, networking fundamentals, and hardware troubleshooting. * Familiarity with Active Directory, user management, and endpoint support. * Understanding of network concepts including TCP/IP, DNS, DHCP, VPNs, and Wi\-Fi connectivity. * Excellent troubleshooting and problem\-solving skills. * Strong communication and interpersonal abilities. * Ability to prioritize tasks and work effectively under pressure. Preferred Qualifications * Certifications such as CompTIA A\+, Network\+, Microsoft Certified, ITIL, or equivalent. * Experience with cloud services, virtualization technologies, and remote support tools. * Knowledge of cybersecurity best practices and endpoint protection solutions. * Familiarity with ticketing systems and IT service management processes. * Experience supporting multi\-site or enterprise environments. What We Offer * Competitive salary and benefits package. * Professional development and certification support. * Opportunity to work with modern technologies and enterprise systems. * Collaborative and supportive team environment. * Career growth opportunities within a growing technology organization. Why Join Orinorun IT? At Orinorun IT, we understand that exceptional technical support is the foundation of business success. We are committed to delivering reliable, secure, and innovative technology services while fostering a workplace where talent, collaboration, and continuous learning thrive. If you are passionate about technology, enjoy helping people, and want to build a rewarding career in IT support, we invite you to join our team. How to Apply Interested candidates are encouraged to submit their updated CV along with a cover letter highlighting their technical expertise, support experience, and relevant certifications. Pay: QAR680,000\.00 per year Work Location: In person