Supervisor-Reservations

Description

Job Summary: Ensure accuracy of reservations, manage guest requests, apply sales techniques, and maintain standards of customer service excellence. Key Responsibilities: 1. Handle all reservation requests, modifications, and cancellations. 2. Apply sales techniques to maximize revenue. 3. Develop positive and constructive professional relationships. **Additional Information** **Job Number**26113124 **Job Category**Reservations **Location**Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Ensure accuracy of blocked room lists, reservations, and market rates. Embody and/or promote company culture and values to new employees. Review and implement new reservation procedures. Handle all reservation requests, modifications, and cancellations via telephone, fax, or email. Identify guests’ reservation needs and determine appropriate room type. Verify room type availability and rate. Explain guarantee policies, special pricing policies, and cancellation policies to callers. Respond to special requests and document them. Answer questions regarding hotel facilities/services and rooms. Apply sales techniques to maximize revenue. Enter and access data in the reservation system. Respond to accommodation requests to the best of your ability. Assign appropriate billing accounts in accordance with Accounting policies. Resolve and document guest issues/questions, or escalate information/refer to appropriate staff. Assist management in training, planning, evaluating, counseling, motivating, and mentoring employees; serve as a role model and resource for Guarantee of Fair Treatment (Equal Opportunity)/Open Door Policy. Follow and implement all brand policies and procedures; wear a clean, complete uniform at all times; maintain a neat and professional appearance while on duty; respect confidentiality when disseminating information related to the brand and/or hotel; protect all company property. Greet and welcome all guests according to brand standards; anticipate and respond to their needs; and thank them warmly. Use clear and courteous language in all communications; prepare and proofread documents accurately and thoroughly; answer the telephone using appropriate language. Develop positive and constructive professional relationships with peers. Comply with quality requirements and standards. Read and visually verify information in various formats. Lift, carry, pull, push, and place items weighing up to 4.5 kilograms independently. Perform all other tasks assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. Licenses or Certifications: None. *At Marriott International, we are committed to fostering equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities for all. We have created an environment where our associates’ unique qualities are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our associates. We strive to prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* In more than 100 award-winning properties worldwide, The Ritz\-Carlton team members create such exceptional experiences that guests remember them long after their stay. The brand attracts the finest hospitality talent from around the world, who continue the tradition of creating unforgettable memories. We believe that every person can succeed if given the opportunity to be creative, caring, and empathetic. Each day, we define the standard for luxurious, exclusive, and unparalleled service worldwide. It is our great pride to offer our guests excellence in comfort and hospitality. Your role will be to ensure that The Ritz\-Carlton standards of excellence are upheld daily, elegantly and thoughtfully. These standards form the foundation of The Ritz\-Carlton properties and drive us to exceed expectations every day. It is through these standards—and our belief that our culture contributes to our success—that The Ritz\-Carlton has earned its reputation as a global leader in luxury hospitality. As a member of our team, you will learn and apply our standards of excellence, including our Employee Promise, Credo, and Service Values. In return, we offer you the opportunity to take pride in your work and your colleagues. By joining The Ritz\-Carlton team, you also become part of the Marriott International portfolio of properties. **Choose** a company that enables you to bring your best self forward, **give** purpose to your professional life, **be part of** an incredible international team, and **become** the best version of yourself.