IT Support Specialist

Description

Summary: The IT Support Specialist will be the first point of contact for internal technical issues, responsible for diagnosing, troubleshooting, and resolving hardware, software, and network problems with a passion for helping people. Highlights: 1. Serve as primary contact for IT support requests, providing timely resolution. 2. Manage user accounts and permissions in Active Directory / Azure AD. 3. Configure, deploy, and maintain desktops, laptops, printers, and peripherals. **Job Title:** IT Support Specialist **Department:** Information Technology **Reports To:** IT Manager / Director of Technology **Employment Type:** Full\-Time / Hybrid **Position Summary** The IT Support Specialist will be the first point of contact for all internal technical issues. You will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network problems. The ideal candidate has a strong technical foundation, excellent communication skills, and a passion for helping people. **Key Responsibilities** * **Help Desk Support:** Serve as the primary point of contact for end\-users via phone, email, Slack/Teams, and ticketing system. Provide timely resolution of IT support requests. * **Hardware Setup \& Maintenance:** Configure, deploy, and maintain desktops, laptops, printers, and peripherals (Windows, macOS, and/or Linux). * **Software Management:** Install, configure, and troubleshoot business applications (Microsoft 365, Google Workspace, Adobe Suite, ERP/CRM systems). * **Account Management:** Manage user accounts and permissions in Active Directory / Azure AD (Entra ID) and other cloud platforms (user creation, termination, password resets). * **Network Support:** Assist with basic network troubleshooting (TCP/IP, DNS, DHCP, Wi\-Fi connectivity) and escalate complex issues to the network team. * **Inventory Management:** Maintain accurate asset inventory of all hardware and software licenses. * **Documentation:** Create and update IT knowledge base articles and user guides to empower employees to solve common issues. * **Onboarding/Offboarding:** Facilitate new hire technology orientation and manage the offboarding process (data retrieval and equipment recovery). * **Security:** Ensure compliance with company security policies and assist with patch management and antivirus updates. **Qualifications** * **Experience:** 2–4 years of experience in a Help Desk or IT Support role. * **Education:** Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). * **Certifications:** CompTIA A\+, Network\+, or Microsoft 365 Certified: Modern Desktop Administrator Associate preferred. * **Technical Skills:** * Proficiency with Windows 10/11 and macOS. * Experience with Microsoft 365 administration (Exchange, SharePoint, Teams). * Understanding of networking fundamentals (LAN/WAN, VPN, and routers). * Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk). * **Soft Skills:** * Exceptional customer service and interpersonal skills. * Ability to explain technical concepts to non\-technical users. * Strong problem\-solving skills and attention to detail. * Ability to prioritize and manage multiple open tickets. **Compensation \& Benefits** * Competitive salary (DOE). * Health, Dental, and Vision Insurance. * 401(k) with company match. * Paid Time Off and Holidays. * Professional development budget (certification reimbursement). Pay: QAR48,000\.00 \- QAR70,000\.00 per year Work Location: In person