Platform Infrastructure Support Lead

Description

Job Summary: The Platform Infrastructure Support Lead is responsible for leading the operation, support, and maintenance of technical infrastructure to ensure service continuity, efficiency, security, and scalability. Key Highlights: 1. Lead daily support and operational activities for infrastructure and technical platforms 2. Ensure 24/7 system availability, performance, reliability, and security 3. Provide technical guidance and supervise technical support engineers and technicians Job Description – Platform Infrastructure Support Lead **Job Title:** Platform Infrastructure Support Lead **Location:** Qatar **Job Summary:** The Platform Infrastructure Support Lead is responsible for leading the organization’s technical infrastructure operations, support, and maintenance—including servers, cloud platforms, virtual environments, storage systems, and core services. This role aims to ensure technical service continuity, efficiency, security, and scalability while leading technical support teams and optimizing operational processes. **Key Responsibilities and Duties:** * Lead daily support and operational activities for infrastructure and technical platforms. * Manage and monitor servers, virtual platforms, cloud services, storage systems, and backup solutions. * Ensure 24/7 system availability, performance, reliability, and security. * Manage technical incidents, perform root cause analysis, and implement appropriate resolutions. * Develop operational standards, technical procedures, and infrastructure best practices. * Oversee system upgrade, update, migration, and optimization projects. * Support disaster recovery and business continuity planning, including backup management. * Collaborate with cybersecurity, networking, database, and application support teams. * Monitor operational capacity and plan for future infrastructure scaling. * Provide technical guidance and supervise technical support engineers and technicians. * Implement automation, monitoring initiatives, and operational performance improvements. * Prepare and maintain technical documentation, architectural diagrams, and operational logs. * Ensure compliance with IT policies, security standards, and regulatory requirements. * Manage relationships with vendors and technical service providers as needed. **Required Qualifications:** * Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or equivalent. * Minimum 7–10 years of experience in technical infrastructure management or system and platform support. * Strong hands-on experience with Windows Server, Linux, VMware, Hyper\-V, and cloud platforms such as AWS, Azure, and GCP. * Solid knowledge of networking, storage and backup systems, and infrastructure security. * Experience with monitoring tools, automation, scripting, and performance management. * Professional certifications such as Microsoft, VMware, AWS, Azure, RHCE, or ITIL are preferred. * Strong leadership and analytical skills, excellent problem-solving, project management, and communication abilities. Salary: QAR١٧‏٥٠٠‎.٠٠ per month Work Location: On-site