Supervisor-Reservations

Description

Job Summary: Supervise the accuracy of room blocks and reservations, implement new procedures, process room requests, and ensure guest satisfaction in a luxury environment. Key Highlights: 1. Be part of a world-leading luxury hospitality brand 2. Opportunity for professional development within a global team 3. Foster a culture of creativity, kindness, and compassion **Additional Information** **Job Number**26113124 **Job Category**Reservations **Location**Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Supervise the accuracy of room blocks, room reservations, and market codes for groups. Communicate company values and/or culture to new employees. Review and implement new reservation procedures. Process all room reservations, requests, modifications, and cancellations received by phone, fax, or email. Identify guest reservation needs and determine the appropriate room type. Verify room type and rate availability. Explain guarantee policies, special rates, and cancellation policies to callers. Handle and document special requests. Answer questions regarding property facilities and services, as well as room accommodations. Apply sales techniques to maximize revenue. Enter and access data in the reservation system. Respond to challenges arising during guest reservation handling. Set up appropriate billing accounts in accordance with Accounting policies. Resolve, document, and escalate guest concerns or issues to the appropriate person. Assist management with employee training, scheduling, coaching, discipline, motivation, and mentoring, and serve as a role model and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; and thank them with genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; and answer telephones using proper protocol. Cultivate and maintain positive working relationships with others. Adhere to quality assurance expectations and standards. Read and visually verify information presented in a variety of formats. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience:At least 2 years of relevant work experience. Supervisory Experience:At least 1 year of supervisory experience. License or Certification:None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s finest hospitality professionals to create lasting memories, believing that everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standard for exceptional, personalized luxury service worldwide and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s "Gold Standards" are upheld with kindness and attention every day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation and our belief that our culture drives success, The Ritz\-Carlton has earned its reputation as the world’s leading luxury hotel brand. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, Credo, and Service Values. Additionally, we promise to provide you the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.