Senior Technical Services Manager

Description

Summary: Seeking a Senior Technical Services Manager to lead service delivery excellence, shape reliability strategy, and bridge infrastructure requirements with operational performance. Highlights: 1. Shape reliability strategy across enterprise solutions 2. Lead a skilled technical team and drive service delivery excellence 3. Define technical standards and work with modern cloud-native architectures About the Role Baladiyat Al Dawhah is known for its fast growing digital economy, and at Kamash Solutions International, we apply that same standard to enterprise software. We build scalable digital platforms that are secure, efficient, and designed with a modern user experience mindset. We believe that technical services should not only support systems but actively improve how businesses operate. We are looking for a Senior Technical Services Manager (m/f/d) who can take full ownership of service delivery excellence and client technical success. You are not just maintaining systems; you are shaping reliability strategy across enterprise solutions. You will lead a skilled technical team, bridging the gap between complex infrastructure requirements and seamless operational performance. You act as the key technical advocate between clients, engineers, and leadership. Why Work With Us The Environment Our office is located in West Bay Lagoon Area close to major business districts in Doha. We value a professional workspace that supports focus, collaboration, and modern enterprise thinking Service Excellence Culture We already believe technical quality is critical so you will have authority to define standards not fight for them Modern Stack We work with cloud native architectures microservices and enterprise monitoring tools with cross functional engineering teams Growth You will have access to regional enterprise conferences and leadership development programs to strengthen your technical and management skills Key Responsibilities Service Ownership Manage end to end technical service delivery ensuring uptime performance and reliability across enterprise systems Operational Leadership Lead daily technical operations including incident management escalation workflows and root cause analysis Team Leadership Mentor and guide technical support engineers and service specialists ensuring consistent performance improvement Client Engagement Act as senior technical contact for enterprise clients translating technical issues into clear actionable solutions Process Optimization Improve service delivery frameworks monitoring systems and support workflows to increase efficiency and reduce downtime What We Are Looking For Experience 6 plus years in technical services IT operations or infrastructure management with at least 2 years in a leadership role Technical Background Strong understanding of cloud infrastructure enterprise systems and service management frameworks Communication Skills Ability to communicate complex technical issues clearly to both technical and non technical stakeholders Mindset Highly analytical structured and solution oriented with strong ownership mentality in high pressure environments Pay: QAR22,000\.00 \- QAR32,000\.00 per month Work Location: In person