Systems Support Engineer

Description

Job Summary: Provide technical support for IT systems and infrastructure to ensure continuity of servers, applications, and networks, and efficiently resolve issues. Key Highlights of the Role: 1. Comprehensive technical support for IT systems and infrastructure 2. Responsibility for ensuring continuity of servers, applications, and networks 3. Collaboration with multiple technical teams to resolve shared issues **Job Description: Systems Support Engineer** Job Title **Systems Support Engineer** Purpose of the Role To provide technical support for IT systems and infrastructure, ensure continuity of servers, applications, and networks, and efficiently resolve technical issues—thereby maintaining technical service stability and supporting user needs. Key Responsibilities * Install, configure, and maintain operating systems, servers, and applications. * Monitor system performance and ensure availability and stability. * Provide technical support to users and resolve issues related to systems and applications. * Manage user accounts and permissions in accordance with information security policies. * Perform data backup and restoration as required. * Regularly install security updates and system upgrades. * Diagnose technical faults, analyze root causes, and implement corrective actions. * Collaborate with networking, cybersecurity, and application teams to resolve shared issues. * Prepare and update technical documentation and operational procedures. * Track technical support tickets and comply with service level agreements (SLAs). * Participate in implementing technical projects related to infrastructure and systems. * Adhere to information security policies and risk management practices. Required Qualifications * Bachelor’s degree in: * Information Technology (IT) * Computer Science * Computer Engineering * Information Systems Engineering * Or a related field Experience * Two to five years of experience in systems support or server administration. * Experience with **Windows Server** and/or **Linux** environments. * Experience with virtualization technologies such as **VMware** or **Hyper\-V** is an added advantage. Required Skills * Solid knowledge of **Windows Server** and **Linux** operating systems. * Experience with **Active Directory**, **DNS**, **DHCP**, and **Group Policy**. * Good understanding of networking and **TCP/IP** protocols. * Familiarity with backup and data recovery fundamentals. * Ability to quickly diagnose and resolve technical issues. * Excellent communication and customer service skills. * Ability to work under pressure and manage priorities. * Proficiency in using system administration and monitoring tools. * Technical proficiency in English. Professional Certifications (an added advantage) * Microsoft Certified * CompTIA Server\+ * CompTIA Network\+ * CompTIA Security\+ * VMware VCP * ITIL Foundation * Red Hat Certified System Administrator (RHCSA) Work Environment * Work within the Information Technology department or data center. * May require shift work or on-call response for emergencies outside regular working hours. Key Performance Indicators (KPIs) * System availability rate * Average time to respond to and close support tickets (MTTR) * SLA compliance rate * Backup and recovery success rate * Number of recurring incidents and reduction rate * User satisfaction level with technical support services * Compliance with system update deployment and information security policies This job description is suitable for use in **job advertisements, internal job descriptions, and performance evaluations** for the role of **Systems Support Engineer**. Salary: QAR١٥‎‏٠٠٠‎‏٠٠‎‏٠٠ per month Work Location: On-site