Technical Support Specialist

Description

Summary: A Technical Support Specialist helps customers or employees resolve technical issues related to hardware, software, networks, or digital systems, acting as a first or second line of IT support. Highlights: 1. Diagnose and troubleshoot hardware and software problems 2. Strong understanding of computer systems and operating systems 3. Excellent problem-solving and communication skills A **Technical Support Specialist** is responsible for helping customers or employees solve technical problems related to hardware, software, networks, or digital systems. They act as the first or second line of support in an IT environment. Main Responsibilities * Respond to user issues via phone, email, chat, or ticketing systems * Diagnose and troubleshoot hardware and software problems * Install, configure, and update applications or systems when needed * Guide users step\-by\-step to resolve technical issues * Escalate complex problems to higher\-level IT teams or engineers * Maintain records of issues, solutions, and system updates * Monitor system performance and report recurring issues Skills Required * Strong understanding of computer systems, operating systems (Windows, macOS, Linux) * Knowledge of networking basics (Wi\-Fi, LAN, VPN, DNS) * Problem\-solving and analytical thinking * Good communication skills (explaining technical issues in simple terms) * Familiarity with helpdesk tools (like ServiceNow, Zendesk, Jira) * Patience and customer service mindset Pay: QAR70,000\.00 \- QAR82,000\.00 per year Work Location: In person