AI Chat Quality Analyst

Description

Summary: Evaluate chat interactions between customers and AI systems, ensuring high-quality responses, accuracy, tone, and customer satisfaction while improving AI performance. Highlights: 1. Opportunity to grow in AI, customer experience (CX), and digital operations 2. Combine human expertise with AI innovation in customer support systems 3. Feedback directly improves AI performance used by real customers worldwide AI Chat Quality Analyst (Chat Support \& AI Evaluation) **ChatScale CX Services** About the Role We are looking for a detail\-oriented **AI Chat Quality Analyst** to join our growing CX and conversational AI team. In this role, you will evaluate chat interactions between customers and AI systems, ensuring high\-quality responses, accuracy, tone, and customer satisfaction. If you enjoy analyzing conversations, improving AI performance, and working in a fast\-paced digital environment—this role is for you. This is a great opportunity to grow in the fields of **AI, customer experience (CX), and digital operations**. Key Responsibilities * Review and evaluate AI chatbot conversations for quality and accuracy * Score chat interactions based on predefined quality guidelines * Identify errors in AI responses and suggest improvements * Monitor customer experience trends and recurring issues * Collaborate with AI trainers and CX teams to improve performance * Ensure consistency in tone, grammar, and brand communication * Maintain detailed QA reports and performance logs What We’re Looking For * Strong written English communication skills * Attention to detail and analytical thinking * Experience in customer support, chat support, QA, or content moderation (preferred) * Basic understanding of AI chat systems is a plus (training provided) * Ability to work independently and meet deadlines * Comfortable working with digital tools and dashboards Why Join ChatScale CX Services? At ChatScale CX Services, we combine **human expertise with AI innovation** to build next\-generation customer support systems. You will be part of a fast\-growing environment where your feedback directly improves AI performance used by real customers worldwide. We value growth, learning, and performance—and we reward results. Apply Now If you are passionate about AI, customer experience, and quality improvement, we’d love to hear from you. Click “Apply” and join our team shaping the future of AI\-driven customer support. Pay: QAR7,500\.00 \- QAR9,500\.00 per month Work Location: In person