Nursery Operations Manager

Description

Summary: Seeking a highly organized, hands-on Nursery Manager to oversee daily operations, staff, and systems in a busy service environment, ensuring smooth coordination and high service standards. Highlights: 1. Manage daily operations across various functions 2. Oversee staff, schedules, and resource utilization 3. Resolve parent concerns and implement process improvements We are looking for a highly organized, hands\-on Nursery Manager to take ownership of the day\-to\-day operations of a busy service environment. The role requires a strong operational manager who can manage people, capacity, schedules, systems, administration, and service standards while ensuring smooth coordination across the organization. **Key Responsibilities** * Manage daily operations across classrooms, reception, administration, facilities, and support functions. * Manage staff schedules, attendance, leave, coverage, and deployment, ensuring appropriate staff\-to\-child ratios are maintained. * Monitor enrollment, classroom capacity, availability, waiting lists, and resource utilization, adjusting staffing and schedules accordingly. * Oversee daily scheduling and ensure changes, absences, cancellations, and operational disruptions are managed effectively. * Manage reception and administrative operations, including registrations, records, documentation, invoicing, payments, and outstanding balances. * Act as the escalation point for parent concerns and service issues, ensuring matters are resolved appropriately and followed through. * Monitor staff performance, accountability, adherence to procedures, and completion of operational responsibilities. * Oversee operational systems and ensure information, records, schedules, and trackers are accurate and consistently maintained. * Identify inefficient processes, recurring problems, and service bottlenecks and implement practical solutions. * Coordinate facilities, supplies, equipment, and other resources required for daily operations. * Ensure operational compliance with policies, licensing requirements, health and safety standards, safeguarding requirements, and internal procedures. * Track and report on key operational indicators including capacity, utilization, attendance, staffing, cancellations, complaints, outstanding payments, and other performance measures. * Work closely with senior management to implement operational priorities, policies, and improvements across the organization. **Candidate Profile** * Strong experience managing the day\-to\-day operations of a busy service\-based organization. * Proven people\-management and team\-coordination experience. * Strong scheduling, capacity\-planning, administrative, and problem\-solving skills. * Comfortable working with systems, operational data, KPIs, and financial administration. * Highly organized, proactive, accountable, and able to manage multiple priorities. * Experience within a nursery, education, healthcare, therapy, clinic, or similar service environment is preferred. Work Location: In person