Partner Success Officer

Description

Summary: The Partner Success Officer ensures operational efficiency and successful order fulfillment, managing daily operations, partner satisfaction, and coordinating with various teams in a shift-based, rotational role. Highlights: 1. Ensure operational efficiency and successful order fulfillment 2. Manage live operational issues and coordinate with service providers 3. Support daily operations and real-time incident management The partner success officer is responsible for ensuring operational efficiency and successful order fulfilment within an assigned country, This is a shift\-based and rotational role, where responsibilities may vary daily based on operational needs. The role involves monitoring orders, ensuring partner satisfaction, managing live operational issues, and coordinating with service providers and customer service teams to ensure smooth execution of delivery and home cleaning services. Key Responsibilities Oversee the full order lifecycle from pickup to delivery within the assigned country. Ensure all ticket updates strictly follow the SOPs provided by team leaders. Follow up promptly on delayed or pending orders with service providers. Track and update order statuses to maintain consistent operational performance. Handle partner support tickets and escalate unresolved issues when necessary. Support daily operations according to shift allocations. Monitor operations across delivery points and escalate any delays or failures. Act as a liaison between operations and customer service teams. Assist in real\-time incident management and operational escalations. Prepare and submit shift reports summarizing incidents, order performance, and service quality. Ensure timely execution of pickups and deliveries. Support training and onboarding of service providers when required. Communicate directly with partners regarding operational needs. Provide operational support across the UAE during peak hours or emergencies. Respond to WhatsApp messages in a timely manner. Monitor new home cleaning orders and follow up accordingly. Track car wash orders and other service verticals. Escalate service providers with technical issues to the team leader. Monitor hourly dashboards and follow up with service providers as needed. Inform service providers of any compensation cases when applicable. Requirements Strong communication and coordination skills Ability to work in a fast\-paced. shift\-based environment Detail\-oriented with strong follow\-up and problem\-solving skills Basic knowledge of operations or logistics is an advantage Work Location: In person